Sophia Hill
Los Angeles,CA
Summary
Detail-oriented Account Manager with 5 years of comprehensive experience managing employer-client relationships and developing new business deals. Focused on managing accounts systematically to maximize sales. Dedicated professional successful at introducing new products and expanding network connections.
Overview
8
8
years of professional experience
Work History
Account Manager
Barton Associates Careers
West Palm Beach, FL
09.2021 - 10.2022
- Collaborated with sales team to collectively drive growth and market share.
- Sourced new opportunities to introduce products and services to potential customers.
- Recruited, hired and trained new hires to optimize profitability.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Pitched to new clients by leveraging client base and targeting strategic partnerships.
Assistant Store Manager
Zimmerman International
New York, NY
10.2017 - 08.2021
- Maintained inventory by checking merchandise to determine levels.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Formed and sustained strategic relationships with clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Handled scheduling for store shifts to achieve adequate staffing.
- Implemented campaigns and promotions to help with developing goods and services.
- Coached and developed store associates through formal and informal interactions.
Assistant Manager
BCBG Max Azria Group
New York, NY
01.2015 - 09.2017
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
Bachelor of Arts - Business
University of Arizona
Tucson, AZ05.2017
Skills
- Customer Service
- Business Development
- Relationship Building
- Account Management
- Excellent Negotiating Tactics
- Excellent Communication Skills
Timeline
Account Manager
Barton Associates Careers
09.2021 - 10.2022
Assistant Store Manager
Zimmerman International
10.2017 - 08.2021
Assistant Manager
BCBG Max Azria Group
01.2015 - 09.2017
Bachelor of Arts - Business
University of Arizona
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