Sophia Holden
Lancaster,CA
Summary
Positive, adaptable, and reliable with strong commitment to teamwork . Understands importance of maintaining clean and organized environment, coupled with skills in handling transactions. Aiming to contribute to positive team atmosphere and ensure customer satisfaction. Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Member
Sweet Bunnies Premium Frozen Yogurt
07.2024 - Current
- Took orders and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Became familiar with products to answer questions and make suggestions.
Front Desk Receptionist/Assistant
Genesis Gymnastics
03.2023 - 07.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
Associate of Science - Business Administration/Accounting
Antelope Valley College
Lancaster, CA06-2026
High School Diploma -
Lancaster High School
44701 32nd St W, Lancaster, CA 9353606-2024
Skills
- Exceptional customer service
- Time management
- Cash Handling
- Payment Processing
- Multitasking and organization
- Telephone etiquette
- Strong work ethic
- Point of sale operation
- Food safety
- Reliability
- Adaptable and flexible
- High energy and stamina
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Timeline
Crew Member
Sweet Bunnies Premium Frozen Yogurt
07.2024 - Current
Front Desk Receptionist/Assistant
Genesis Gymnastics
03.2023 - 07.2024
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Associate of Science - Business Administration/Accounting
Antelope Valley College
High School Diploma -
Lancaster High School
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