Sophia Holen
Fargo,ND
Summary
Seeking a position that highlights and utilizes my skills in healthcare management, leadership, and technology experience. Knowledgeable about healthcare regulations, managing files and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Public/Referral Relations Director
Valley Oral & Facial Surgery
West Fargo, ND
07.2023 - 01.2024
- Intake and data entry of all electronic and paper referrals
- Creating and executing marketing ideas based on budget and calendar from previous years
- Experience with dental and medical coding (CPT and ICD-10), prior authorizations, and insurance processes
- Guided employees in handling difficult or complex problems.
- Continually maintained and improved company's reputation and positive image by engaging with community members and addressing issues head-on.
Health Guide
Sanford Health
Fargo, ND
05.2022 - 07.2023
- Offered this role by a community care manager to help establish trust and provide support to patients by providing weekly outreach, advocacy, support, and education to develop self-management skills.
- Assisted employer groups in navigating health delivery services and preventive health programs.
- Assisted with case management activities such as insurance authorizations, financial assistance programs, and other related tasks.
- Identified potential barriers that may impede a patient's ability to comply with recommended treatments.
- Notified individuals regarding appointment follow-ups and referrals and provided transportation to appointments.
- Participated in interdisciplinary team meetings to discuss complex cases or coordinate care across settings.
Panel Assistant
Sanford Health
Fargo, ND
01.2022 - 05.2022
- Delivered communication from providers to patients using MyChart messaging, mail, and phone calls to engage patients in their health maintenance needs.
- Entered data into databases accurately and efficiently.
- Generated weekly progress reports summarizing tasks completed during the week.
Plasma Center Technician
Biolife Plasma Services
06.2020 - 12.2021
- Hired in Medical History and promoted to Plasma Center Technician
- Golden Eagle Award' pin given for providing and promoting excellent customer service to all donors of the center.
- Collected specimen samples and transported to laboratory for processing.
- Interacted with patients to gather and record data prior to blood draws.
- Conducted routine quality assurance checks on lab results for accuracy and consistency.
- Assisted in training new employees on proper procedures related to donor collection processes.
Education
Master of Healthcare Administration -
Purdue University Global
07-2023
Bachelor of Health Sciences -
Minnesota State University Moorhead
12-2021
Skills
- Microsoft Office (Word, Excel, PowerPoint, Access, and Outlook)
- Internet research
- Community Relations
- Data Analytics
- Internal Communications
Certification
- Lean Six Sigma White Belt Certified
- Project Management Essentials Certified
Timeline
Public/Referral Relations Director
Valley Oral & Facial Surgery
07.2023 - 01.2024
Health Guide
Sanford Health
05.2022 - 07.2023
Panel Assistant
Sanford Health
01.2022 - 05.2022
Plasma Center Technician
Biolife Plasma Services
06.2020 - 12.2021
Master of Healthcare Administration -
Purdue University Global
Bachelor of Health Sciences -
Minnesota State University Moorhead
- Lean Six Sigma White Belt Certified
- Project Management Essentials Certified
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