Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sophia Hoskinson

Westerville

Summary

Dynamic customer service professional with extensive experience at Napa Kitchen & Bar, excelling in conflict resolution and cash handling. Proven ability to enhance guest satisfaction through effective communication and prompt service. Skilled in inventory management and food safety, consistently ensuring a seamless dining experience while maintaining high standards of cleanliness.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess

Napa Kitchen & Bar
Westerville
01.2024 - Current
  • Assisted with setting up banquet rooms for special events.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Communicated with kitchen staff regarding customer feedback or complaints.
  • Informed kitchen staff of any special orders or dietary restrictions.
  • Verified accuracy of orders before delivering them to customers' tables.
  • Ensured that food was served promptly after being prepared by the kitchen staff.
  • Monitored dining room activity to ensure all guests were receiving optimal service.
  • Managed reservations, waitlists, and special requests for large parties.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Greeted customers and escorted them to their tables.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Provided menus and answered questions about menu items and specials.
  • Assigned seating arrangements based on customer preferences and restaurant policies.

Counter Clerk

Everbowl
WESTERVILLE
08.2023 - 01.2024
  • Performed opening and closing duties such as setting up registers with necessary supplies and balancing drawers accordingly.
  • Handled money transfers between registers during peak times when additional help was needed on the floor.
  • Handled confidential information with discretion and care.
  • Completed daily paperwork such as opening and closing reports accurately and timely.
  • Provided change, receipts, and other documents as needed.
  • Verified that all items purchased were rung up correctly on the register.
  • Assisted in training new counter clerks on register operations and company policies.
  • Helped maintain inventory levels by restocking items on shelves throughout the day as needed.
  • Adhered to safety regulations while operating equipment like cash registers or credit card machines.
  • Assisted in maintaining cleanliness of front end area including sweeping floors and wiping down counters regularly.
  • Assisted customers with product selection, inquiries, and complaints in a courteous manner.
  • Greeted customers and provided friendly customer service.
  • Organized merchandise, stocked shelves, and rotated products to ensure freshness.
  • Answered phone calls from customers inquiring about store hours or products availability.
  • Delivered top quality customer service while managing multiple tasks.
  • Processed order transactions and handled debit and cash operations.
  • Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
  • Adhered to food service sanitation guidelines and standards.

Counter Clerk

Shirley's Gourmet Popcorn
Westerville
04.2022 - 09.2022
  • Performed opening and closing duties such as setting up registers with necessary supplies and balancing drawers accordingly.
  • Stocked shelves with new merchandise when shipments arrived in store.
  • Handled money transfers between registers during peak times when additional help was needed on the floor.
  • Balanced cash drawer at end of shift to ensure accuracy of funds received.
  • Completed daily paperwork such as opening and closing reports accurately and timely.
  • Provided change, receipts, and other documents as needed.
  • Verified that all items purchased were rung up correctly on the register.
  • Inspected bags prior to checkout for accuracy of items being charged.
  • Operated cash register to process customer transactions accurately and efficiently.
  • Assisted in training new counter clerks on register operations and company policies.
  • Helped maintain inventory levels by restocking items on shelves throughout the day as needed.
  • Adhered to safety regulations while operating equipment like cash registers or credit card machines.
  • Greeted customers and provided friendly customer service.
  • Organized merchandise, stocked shelves, and rotated products to ensure freshness.
  • Answered phone calls from customers inquiring about store hours or products availability.
  • Adhered to food service sanitation guidelines and standards.
  • Greeted customers and offered immediate assistance to help locate and purchase desired products.
  • Delivered exceptional service by greeting customers, taking orders and filling each accurately.
  • Responded effectively to customer questions and inquiries and provided information regarding products.

Education

High School Diploma -

Westerville South High School
Westerville, Oh.
05-2025

Skills

  • Customer service
  • Cash handling
  • Food safety
  • Point of sale
  • Inventory management
  • Conflict resolution

References

References available upon request.

Timeline

Restaurant Hostess

Napa Kitchen & Bar
01.2024 - Current

Counter Clerk

Everbowl
08.2023 - 01.2024

Counter Clerk

Shirley's Gourmet Popcorn
04.2022 - 09.2022

High School Diploma -

Westerville South High School

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