Sophia Houlihan
Ray Center,MI
Summary
Motivated and detail-oriented professional with strong customer service and organizational skills. Experienced in communication, teamwork, and delivering efficient, high-quality experiences in fast-paced environments. Actively engaged in philanthropic and DEI initiatives, supporting event planning, community outreach, and fundraising efforts.
Overview
8
8
years of professional experience
Work History
Server / Team Member
Buddy's Pizza
East Lansing, Michigan
02.2025 - Current
- Managed high customer volume while delivering consistent service quality
- Greeted customers warmly, fostering a welcoming dining environment that enhanced guest experience
- Collaborated with team members to streamline restaurant operations for improved service delivery
- Ensured cleanliness and organization of dining and service areas, contributing to a positive customer experience
Server
Sapori Fine Dining Italian Restaurant
Washington, Michigan
02.2024 - Current
- Guided customers in menu selections and addressed detailed inquiries to enhance dining experience
- Ensured order accuracy through effective communication with kitchen staff, contributing to seamless service
- Responded promptly to guest requests, fostering high satisfaction standards
- Maintained professionalism in a high-end dining environment
Event Coordinator / Volunteer Leader
Shamrock 555
Shelby, Michigan
06.2018 - Current
- Collaborated with board members to coordinate logistics, achieving event goals and enhancing overall execution
- Communicated expectations and trained volunteers, ensuring smooth operations and engagement
- Organized and assigned golfers into groups, managing event flow to enhance participant experience
- Adapted quickly to changes and resolved issues to maintain a positive event experience
VP DEI
Alpha Phi Fraternity
East Lansing, Michigan
11.2025 - 11.2026
- Promoted diversity, equity, and inclusion through chapter initiatives, enhancing campus engagement and awareness
- Supported planning and execution of philanthropy events, contributing to increased awareness of women’s heart health
- Collaborated with members to raise awareness and secure funds through large-scale events and strategic partnerships
- Engaged with the campus community to increase participation and impact of philanthropic efforts
Nanny
Private Family
Macomb, Michigan
06.2019 - 08.2026
- Monitored children's safety and well-being through attentive supervision
- Coordinated daily schedules and transportation for activities and appointments
- Prepared meals, assisted with hygiene, and maintained structured routines
- Demonstrated patience, responsibility, and strong time-management skills
Customer Service Representative
Shamrock Acquisitions
Shelby, Michigan
06.2018 - 06.2021
- Handled high-volume phone calls, directing inquiries to appropriate departments to enhance customer satisfaction
- Assisted callers in navigating online systems for accurate information input and submission, improving user experience
- Documented customer interactions meticulously, ensuring accuracy for effective follow-up and support
- Built rapport with clients to identify needs and support new business opportunities
Education
Bachelor in Hospitality Business - Hospitality Business, Real Estate
Michigan State University
East Lansing, MI12-2027
Skills
- Inclusive Leadership
- Conflict Resolution
- Client relations
- Team collaboration
- Problem-solving and organizational skills
- Time management
Timeline
VP DEI
Alpha Phi Fraternity
11.2025 - 11.2026
Server / Team Member
Buddy's Pizza
02.2025 - Current
Server
Sapori Fine Dining Italian Restaurant
02.2024 - Current
Nanny
Private Family
06.2019 - 08.2026
Event Coordinator / Volunteer Leader
Shamrock 555
06.2018 - Current
Customer Service Representative
Shamrock Acquisitions
06.2018 - 06.2021
Bachelor in Hospitality Business - Hospitality Business, Real Estate
Michigan State University