Sophia Howard
Firestone Complete Auto Care
Virginia Beach,VA
10
years of professional experience
Accomplished Assistant Manager with expertise in team leadership, customer service, and decision-making. Skilled in coordinating high-volume operations and fostering client relationships, consistently exceeding sales goals through effective training and support.
Work History
Assistant Manager
2 Years 5 Months- Coordinate appointments and assisted approximately 50 clients daily.
- Provide concierge-level customer service while managing high volume phone calls and scheduling.
- Create estimates and consistently exceed sales goals through education focused recommendations.
- Processing financial applications, invoices, payments and daily operation paperwork.
- Train employees on customer service, sales, software systems, and operational procedures.
Sales Associate
5 Years- Assisted approximately 60 clients a day in an beauty and wellness environment
- Educated clients on tanning services, spa treatments, memberships, and wellness offerings.
- Managed scheduling, front desk operations, payment and operations.
- Promoted memberships and services while building long-term client relationships.
- Maintained a professional, welcoming atmosphere focused on client satisfaction.
Education
Cosmetology - Cosmetology
High School Diploma
Skills
Customer service and satisfaction
Money handling
Team leadership
Decision-making
Problem solving
Administrative work
Forming professional relationships and connections
Sales and service
Client education
Timeline
Assistant Manager
Firestone Complete Auto Care
01.2024 - CurrentRead More
Sales Associate
Sundays Sun Spa Shop
06.2016 - 06.2021Read More
Rudy And Kelly Cosmetology School
Cosmetology from Cosmetology
Read More
Salem High School
High School Diploma
Read More