Sophia Hunzeker
Boynton Beach,FL
Summary
Organized and personable professional with an excellent work ethic and a passion for providing wonderful, front-facing service. Polished in attending to all customer needs, and managing system data. Extremely dedicated to providing meaningful customer experiences, backed by several years of expertise in customer service roles and strong communication.
Overview
4
4
years of professional experience
Work History
Customer Service Sales Representative
Direct Auto Protection
Delray Beach, FL
02.2024 - 04.2025
- Managed a high volume of inbound and outbound calls providing friendly and efficient support to clients with service-related inquiries
- Maintained accurate records and scheduled call-back appointments using internal software systems
- Utilized clear communication to build rapport with customers and provide tailored solutions
- Demonstrated strong multitasking skills by handling client requests, updating documentation, and coordinating follow-ups
- Consistently met and exceeded sales targets in a fast-paced environment
- Collaborated with team members to ensure smooth daily operations and a welcoming client experience
Mobile Expert
T-Mobile
Columbus, NE
01.2023 - 12.2023
- Utilize existing technical knowledge to process transactions, track inventory, and input customer data
- Maintain organization and presentable merchandise to drive continuous sales
- Troubleshoot devices and instruct customers about the proper use of their devices and other accessories
- Scheduled and managed appointments and walk-ins supporting smooth operations
- Handle a large variety of customer inquiries and complex issues, including billing, order placements, device/connection errors, account changes, and ensure outstanding customer service
- Skillful in data entry creating process efficiency
Receptionist
Holiday Inn Express And Suites
Columbus, NE
09.2022 - 01.2023
- Greeted and assisted guests during check-in and check-out, creating a friendly and professional first impression
- Managed room reservations, cancellations, and updates using hotel software with accuracy and efficiency
- Responded to guest inquiries via phone, email, and in-person, delivering prompt and courteous service
- Resolved guest issues and coordinated with housekeeping and management to ensure a smooth and enjoyable stay
- Handled payments and maintained accurate records of daily transactions
Food Service Associate
Dominos's Pizza
Boynton Beach, FL
10.2021 - 08.2022
- Provided excellent and attentive service for high customer satisfaction
- Managed front counter operations, including order tracking and payment processing
- Prepared food and boxes
- Cleaned, sanitized, and organized the kitchen
- Handled cash utilizing mathematical skills
- Received and processed orders in person and over the phone
- Resolved all order placement issues
Education
High School Diploma -
Columbus High School
Columbus12-2020
Skills
- Front Desk Operations and Organization
- Scheduling management
- Customer service excellence
- Effective communication
- Sales support
- Data entry
- Technical skills
- Problem solving
Timeline
Customer Service Sales Representative
Direct Auto Protection
02.2024 - 04.2025
Mobile Expert
T-Mobile
01.2023 - 12.2023
Receptionist
Holiday Inn Express And Suites
09.2022 - 01.2023
Food Service Associate
Dominos's Pizza
10.2021 - 08.2022
High School Diploma -
Columbus High School
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