Sophia Iafe

• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
• Answered customer questions about hours, seating, and menu information.
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

- Selling Products in retail

- Customer Concerns

- Knowledge on waxing and products.

- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.