Sophia Jackson
Hyattsville,MD
Summary
Enthusiastic, well-organized, and self-motivated, with professional Experienced and proficient in Microsoft Office Suite, Administrative Assistant, Human Resource, Program Coordinator, and Customer Service, Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Community Support Worker
Melwood Horticultural Training Center
11.2023 - Current
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Tracked service activities and outcomes against outlined plans and goals.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Planned and hosted on- and off-campus community service activities.
- Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
- Coordinated with different service providers to meet clients' individual needs.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Developed strong communication and organizational skills through working on group projects.
Site Supervisor
Melwood
06.2022 - 10.2023
- Support Project Manager in daily operations of assigned department including delegation of employees, meeting of contractual obligations and other items as necessary
- Assist in training of employees as directed by Project Manager in areas of policies, operational procedures, and customer service
- Conduct quality control inspections according to Metro Quality Program
- Assist with maintaining customer relations by resolving issues that arise within provided guidelines by Project Manager
- May work directly with customers in receiving daily operational requirements set in PWS or SOW
- Complete reports as required as assigned by Project Manager to meet contractual obligations.
Administrative Assistant
Secret Service
02.2014 - 06.2022
- Foster teamwork and maintain cooperative interaction and effective working relationships with internal and external customer to achieve collaboration, communication, and operational awareness across hospital office administration
- Prepared and finalized correspondence
- Organized meetings and PowerPoint presentations
- Performed all supervisor duties, prepared PowerPoint presentations and monthly financial reports for management
- Conducted timesheets quality control and schedule to verify documentation was entered into database in accurate and timely manner
- Organized on-site preparation meetings and events
- Established and maintained filing system
- Prepared all correspondence and developed tracking system for all outgoing and incoming correspondence and taskings
- Maintained, tracked, and ordered office supplies and materials.
General Clerk II
Secret Service
02.2012 - 02.2014
- Performed clerk functions and managed receptionist desks
- Communicate with administrative to gather or convey relevant information
- Assisted Project Manager with administrative tasks, managed building service contract agreements
- As team lead, delegated and assigned tasks; maintained personnel files, tracked inventory of supplies and equipment, and maintenance
- Maintained mileage logs, recorded monthly operating equipment logistics.
Administrative Assistant
Newark Beth Israel Medical Center
12.2004 - 10.2009
- Skilled at working independently and collaboratively in team environment
- Proven ability to learn quickly and adapt to new situations
- Worked well in team setting, providing support and guidance
- Worked effectively in fast-paced environments
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Excellent communication skills, both verbal and written
- Proved successful working within tight deadlines and fast-paced environment
- Organized and detail-oriented with strong work ethic
- Adaptable and proficient in learning new concepts quickly and efficiently
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Developed and maintained courteous and effective working relationships.
Education
Some College (No Degree) - Human Services
Prince George's Community College
Upper Marlboro, MDSkills
- Safety Awareness
- Business Administration
- Staff Management
- Site Visits
- Health and Safety Compliance
- Positive Reinforcement Methods
- Community Outreach
- Individualized support
Training
- Melwood Cleaning Certification, 01/2023
- Human Services courses, 06/2015 - 2017
- Medical Insurance Billing courses, 12/2008
- Stress Management Training, 12/2006
- Conflict Management Training, 12/2005
Summary Of Qualification
25 years of professional experience in business administration and project coordination. Experienced in oral presentations, time management, team leadership and analytical problem solving. Experience with Microsoft Suite. A keen eye for detail and excellent organizational and developmental skills., Performs well in team environment, as well as working independently with no supervision., Skilled in building effective, productive working relationships with staff and senior management. Experienced in management roles with strong written and verbal communication., Proven organizational and leadership skills demonstrated.
Timeline
Community Support Worker
Melwood Horticultural Training Center
11.2023 - Current
Site Supervisor
Melwood
06.2022 - 10.2023
Administrative Assistant
Secret Service
02.2014 - 06.2022
General Clerk II
Secret Service
02.2012 - 02.2014
Administrative Assistant
Newark Beth Israel Medical Center
12.2004 - 10.2009
Some College (No Degree) - Human Services
Prince George's Community College
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