Sophia Jackson
El Paso
Summary
Care Partner at WellStar Kennestone Hospital, skilled in compassionate care and healthcare documentation. Enhanced patient comfort through personalized support and effective communication, fostering strong relationships. Recognized for problem-solving abilities and adaptability in high-pressure situations, ensuring optimal patient outcomes and a welcoming environment.
Established Patient Care Technician offering CPR certified, clinical training in acute care, medical-surgical, skilled nursing, psychiatric, geriatric and rehabilitation units. Administered and assisted with glucose testing, injections, feedings and colostomy care. Proficient in nursing documentation, assessment and decision-making. Calm and effective in pressured and emergent situations.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Wound Care Technician
WellStar Kennestone Hospital
06.2025 - 12.2025
- Assisted in dressing and managing patient wounds effectively.
- Coordinated with nurses to ensure consistent patient care and support.
- Educated patients on wound care techniques and hygiene practices.
- Scheduled patient appointments using electronic health record systems.
- Greeted patients warmly and ensured smooth check-in processes.
- Managed phone calls, addressing inquiries and directing callers appropriately.
- Collected patient information and verified insurance details efficiently.
- Maintained cleanliness and organization of the reception area consistently.
- Coordinated communication between patients and healthcare providers effectively.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Handled medical billing tasks, processing payments and updating records accurately.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Care Partner
WellStar Kennestone Hospital
08.2024 - 06.2025
- Monitored vital signs and reported any abnormalities to medical staff for prompt attention and treatment.
- Provided emotional support to patients and families, fostering a positive environment during difficult times.
- Maintained accurate documentation of patient progress, enabling effective communication among healthcare professionals.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Enhanced patient comfort by providing personalized care and support throughout their stay.
- Contributed to a welcoming atmosphere by maintaining clean and organized patient rooms, common areas, and workspaces.
- Educated patients on self-care techniques, empowering them to take control of their own health and wellbeing.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted nursing staff with daily patient care and activities.
- Monitored patient vital signs and reported changes to medical team.
- Provided emotional support and companionship to patients and families.
- Documented patient interactions and observations in electronic records.
- Collaborated with interdisciplinary teams to ensure holistic care delivery.
- Maintained cleanliness and organization of patient areas and supplies.
- Educated patients on health practices and rehabilitation exercises.
- Supported mobility activities, including transferring patients safely as needed.
- Provided companionship and emotional support to elderly patients.
- Assisted in daily living activities such as bathing, dressing, grooming, and toileting.
- Assisted with ambulation utilizing proper body mechanics techniques when transferring from bed, chair, wheelchair.
- Encouraged independence while providing necessary support for activities of daily living.
- Respected the rights of clients by maintaining confidentiality of all information related to their personal lives.
Sales Associate
Ross Dress for Less
05.2023 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Associate of Science - Nursing
El Paso Community College
El Paso, TX 01.2026 - 04.2026
Chattahoochee Technical College
Marietta, GA 05.2025 - 08.2025
Associate of Science - General Education
Chattahoochee Technical College
Marietta, GA 08.2024 - 05.2025
High School Diploma -
Kell High School
Marietta, GASkills
- Compassionate care
- Mobility support
- Medical terminology
- Behavioral management
- First aid and CPR
- Healthcare documentation
- Respectful and compassionate
- Personal care assistance
- Problem-solving
- Multitasking and organization
- Patient care
- Adaptability and flexibility
- Wound management
- Vital signs monitoring
- Electronic health records
- Team collaboration
- Documentation accuracy
- Effective communication
- Customer service
- Emotional support
- Nutrition monitoring
- Emotional resilience
- Basic housekeeping
- Toileting support
- Client confidentiality
- Feeding assistance
- Adaptable approach
- Mobility assistance
- Compassionate communication
- Medical record-keeping
- Patient management
- Verbal and written communication
- Flexible schedule
- Records maintenance
- Verbal and written communication skills
References
References available upon request.
Timeline
Associate of Science - Nursing
El Paso Community College
01.2026 - 04.2026
Wound Care Technician
WellStar Kennestone Hospital
06.2025 - 12.2025
Chattahoochee Technical College
05.2025 - 08.2025
Associate of Science - General Education
Chattahoochee Technical College
08.2024 - 05.2025
Care Partner
WellStar Kennestone Hospital
08.2024 - 06.2025
Sales Associate
Ross Dress for Less
05.2023 - 08.2023
High School Diploma -
Kell High School