Sophia Jerome

As a fitness instructor, I provided not only expert guidance but also fostered an engaging and energetic environment for clients of all fitness levels. Led dynamic workout sessions, delivering clear instructions, offering modifications, and providing constructive feedback to ensure proper form and enhance performance. Motivated clients through encouragement and positive reinforcement while maintaining control of the room’s energy. Built trust through professionalism and expertise, ensuring clients felt confident in following my guidance for optimal results.

Provided an exceptional guest experience by greeting and bidding farewell to all customers, offering personalized assistance in product selection, and advising on styling options to ensure the best fit based on individual preferences and needs. Built rapport with guests to enhance service quality and foster loyalty, while collaborating effectively with team members to create a cohesive and welcoming store environment. Ensured the store maintained its gold standard by performing tasks such as folding, hanging, and other cleaning responsibilities to uphold the brand's high standards of presentation and cleanliness.

Facilitated seamless onboarding for first-time customers by addressing inquiries, creating a welcoming atmosphere, and delivering an outstanding first impression. Engaged in phone and in-person sales presentations to drive customer interest and sales. Maintained an organized and efficient work environment to support daily operations. Demonstrated strong technological proficiency, effectively troubleshooting and resolving technical issues as they arose, while utilizing various business-critical apps and websites to support operations and enhance customer service.

Served as a sales associate in the makeup, skincare, and fragrance departments, providing personalized product recommendations and expert guidance on application techniques tailored to each customer's needs. Delivered professional advice to help customers select the best products to achieve their desired results. In addition to delivering exceptional customer service, managed inventory by unpacking shipments, organizing shelves, and ensuring products were correctly displayed. Maintained a clean and organized work environment to support efficient store operations and enhance the overall customer experience.