Sophia Johnson
Athens,GA
Summary
Diligent Server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
4
4
years of professional experience
Work History
Invoice Clerk
S&J Roadside Service
09.2023 - Current
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed-up on past due payments to facilitate prompt collection of payments.
- Reviewed invoices for accuracy and completeness prior to issuing payments.
- Processed invoices and payments in line with company policies and procedures.
- Maintained accurate records of invoicing and payment activities in compliance with company and legal requirements.
- Assisted in month-end closing procedures by preparing detailed reports of outstanding invoices and payment statuses for management review.
- Developed and maintained relationships with vendors to get prompt payments.
- Investigated and resolved invoicing discrepancies to maintain good vendor relations.
Server
Girasoles
05.2023 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Osake
10.2022 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Hostess Trainer
City Pharmacy
02.2021 - 10.2022
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
- Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
- Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
- Improved team communication by implementing a weekly meeting to address concerns and share updates.
- Collaborated with waitstaff to accommodate guest requests promptly, enhancing overall dining experience.
Education
No Degree - Environmental Engineering
University of North Georgia
Watkinsville, GA05-2027
Skills
- Payment tracking
- Financial record keeping
- Bookkeeping basics
- Auditing support
- Exceptional customer service
- Hospitality service expertise
- Cleanliness standards
- High-volume dining
- Service prioritization
- Sales expertise
- Food sales and promotion
- Exceptional communication
- Problem-solving abilities
Timeline
Invoice Clerk
S&J Roadside Service
09.2023 - Current
Server
Girasoles
05.2023 - 07.2023
Server
Osake
10.2022 - 05.2023
Hostess Trainer
City Pharmacy
02.2021 - 10.2022
No Degree - Environmental Engineering
University of North Georgia
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