Sophia Jones
Riverdale,MD
Summary
Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus.
Overview
15
15
years of professional experience
Work History
Housekeeper
Sangster Hotel
08.2021 - 06.2024
- Perform thorough cleaning of guest rooms, public areas, and back-of-house spaces to meet high cleanliness and quality standards.
- Utilize cleaning equipment, chemicals, and supplies in accordance with safety guidelines to ensure effective and safe operations.
- Replace linens, towels, and amenities, ensuring guest satisfaction and comfort.
- Conduct inventory of cleaning supplies and restock as necessary to maintain efficient operations.
- Report maintenance issues and guest concerns to management to ensure timely resolution.
- Ensure all work areas are properly stocked and organized for smooth housekeeping operations.
Nursing Assistant
Spanish Town Nursing Care
01.2019 - 08.2021
- Implemented one-on-one assistance for special needs patients which allowed them to participate fully in daily activities.
- Ensured a safe and clean environment by maintaining infection control procedures and adhering to hospital guidelines.
- Documented patient information and care activities in electronic health record.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
Cashier
Pepco Gas Station
08.2016 - 01.2019
- Collaborated with team members to achieve sales targets and maintain a clean, well stocked store environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Welcomed customers and helped determine their needs.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Greeted customers entering store and responded promptly to customer needs.
Housekeeping Attendant
Sunrise Guest House
04.2009 - 01.2016
- Maintained the cleanliness of guest rooms, corridors, and common areas with a focus on guest satisfaction and safety.
- Worked collaboratively with the team to ensure the timely turnover of rooms for new arrivals.
- Provided laundry and linen services, ensuring items were returned clean and promptly to guests.
- Monitored cleanliness in public areas, maintaining a welcoming environment.
- Assisted in implementing environmentally friendly cleaning techniques by using green cleaning products and reducing waste.
- Addressed and resolved guest inquiries and special cleaning requests in a professional and efficient manner.
Education
Associate of Science - Nursing
International University of The Caribbean
Kingston, Jamaica 08-2012
High School Diploma -
Denbigh High School
Clarendon,Jamaica07-1993
Skills
- Customer service
- Problem-solving skills
- Multitasking Abilities
- Staff Training
- Decision-Making
- Attention to Detail
- Active listening
- Critical thinking
- Data entry
Timeline
Housekeeper
Sangster Hotel
08.2021 - 06.2024
Nursing Assistant
Spanish Town Nursing Care
01.2019 - 08.2021
Cashier
Pepco Gas Station
08.2016 - 01.2019
Housekeeping Attendant
Sunrise Guest House
04.2009 - 01.2016
Associate of Science - Nursing
International University of The Caribbean
High School Diploma -
Denbigh High School
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