Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophia Jones

Bethesda,MD

Summary

Goal-oriented People Leader with proven record of success in exceeding sales through talent development. Manages and empowers employees to deliver exceptional service and handle high-volume workloads. Ambitious in driving revenue growth and brand awareness.

Overview

8
8
years of professional experience

Work History

Store Leader

Everlane
08.2022 - Current
  • Talent acquisition and development of 15-20 person team including a full-time management team of 4 and a part-time sales and support team of 15+ to build brand awareness, promote customer loyalty, and deliver excellent service in a high profile, $4.5 million flagship store.
  • Utilized operational tools and corporate initiatives to increase cash contribution through workload planning, effective scheduling, payroll management, supply orders, and maintenance resulting in a positive cash contribution with increases year over year.

Store Director/Acting DMIT

Madewell
04.2018 - 08.2022
  • Talent acquisition and development of 20-30 person team including a full-time management team of 6 and a part-time sales and support team of 20+ to build brand awareness, promote customer loyalty, and deliver excellent service in a high profile, $5.5 million flagship store.
  • Supported District Manager with talent planning for the district, development of Store Directors, and facilitated product feedback calls to ensure the correct assortment was purchased for the following year.
  • Lead 10 multi-million-dollar stores across 4 states during holiday Responsible for delivering on all elements of territory including individual and omni channel performance, talent acquisition, training and team development, client experience, visual merchandising, and operational excellence. In addition, served as a liaison between field and home office to deliver on initiatives and report up on business results. Lead multiple cross functional projects within organization including various Learning and Development efforts as well as Clientele and Styling efforts.

Store Director

Madewell Tyson's Corner
12.2016 - 04.2018
  • Talent acquisition and development of 20-25-person team including a full-time management team of 5 and a part-time sales and support team of 15+ to build brand awareness, promote customer loyalty, and deliver excellent service in a $3.2 million store.
  • Improved customer loyalty through reinvesting in training and development of team members to transition from task oriented to customer service oriented culture resulting in an 11% increase in traffic; 16% increase in customer conversion and contributing to $80K in client appointments and event sales.
  • Increased lagging sales by analyzing business results and communicating with top-level business partners to make adjustments to inventory levels, product assortment, and store design to improve the customer shopping experience and increase sales in all departments leading to a 32% increase overall.

Education

High School Diploma -

Mar Vista High School
Imperial Beach, CA
06-2004

Skills

  • Store operations
  • Team management
  • P&L Management
  • Employee engagement
  • Team building and leadership

Timeline

Store Leader

Everlane
08.2022 - Current

Store Director/Acting DMIT

Madewell
04.2018 - 08.2022

Store Director

Madewell Tyson's Corner
12.2016 - 04.2018

High School Diploma -

Mar Vista High School

Similar Profiles

CREATE PROFILE