Sophia J. Salazar
Espanola,NM
Summary
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
4
4
years of professional experience
Work History
Shift Manager
Starbucks
06.2024 - 09.2024
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Improved shift efficiency by streamlining processes and implementing time-saving strategies.
- Monitored employee performance, providing constructive feedback and coaching to foster professional growth.
- Exercised composure under pressure and in escalated customer service scenarios.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Services/ Room Service
Ojo Caliente
12.2023 - 03.2024
- Contributed towards a welcoming atmosphere by providing a warm smile and personalized greeting upon each interaction with guests.
- Upheld strict hygiene standards within the room service area, adhering to established protocols for sanitation procedures.
- Maintained a strong knowledge of hotel facilities, services, and local area attractions to provide accurate information and recommendations to guests.
- Handled guest complaints professionally, resolving issues quickly and efficiently to maintain satisfaction levels.
- Provided excellent customer service through friendly interactions and attentive response to guests'' needs.
Starbucks Barista
Santa Clara Casino
05.2023 - 08.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
Hostess
Dennys
03.2022 - 04.2022
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Shift Supervisor
Little Johns
10.2020 - 10.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
High School Diploma -
Espanola Valley Highschool
Espanola, Nm01.2023
Skills
- Professional
- Able to Communicate
- Flexible Schedule
- Experienced Worker
- Leadership
- Conflict Management
- Teamwork
- MIcrosoft Web experience
- Cash Handling
- Tech-Savvy
- Customer Service
- Critical Thinking
Timeline
Shift Manager
Starbucks
06.2024 - 09.2024
Services/ Room Service
Ojo Caliente
12.2023 - 03.2024
Starbucks Barista
Santa Clara Casino
05.2023 - 08.2023
Hostess
Dennys
03.2022 - 04.2022
Shift Supervisor
Little Johns
10.2020 - 10.2021
High School Diploma -
Espanola Valley Highschool
Similar Profiles
Devon PattersonDevon Patterson
Barista Trainer at StarbucksBarista Trainer at Starbucks
Tyler BurgartTyler Burgart
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Jazmine ArnoldJazmine Arnold
Barista at StarbucksBarista at Starbucks
Taylor ArcandTaylor Arcand
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Estevan DevargasEstevan Devargas
LIUNA – the Laborers’ International Union of North at Los Alamos National LaboratoryLIUNA – the Laborers’ International Union of North at Los Alamos National Laboratory