Sophia Kabia
Portland,OR
Summary
At Leisure Care, I excelled as a Restaurant Supervisor, enhancing customer satisfaction and loyalty through expert team coordination and superior service quality. My leadership significantly reduced employee turnover, and my adeptness in staff training and POS software utilization streamlined operations. Achievements include fostering a positive work culture and maintaining rigorous food safety standards.
Overview
11
11
years of professional experience
Work History
Restaurant Supervisor
Leisure Care
08.2014 - Current
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Enhanced team performance with regular evaluations and constructive feedback.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Assisted in recruitment processes, selecting well-qualified candidates that contributed positively to the team dynamic.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Maintained compliance with state and local regulations pertaining to food safety and sanitation practices.
- Reduced employee turnover by fostering a positive work culture and addressing staff concerns promptly.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Education
GED - GED
Mt. Hood Community College
Gresham, OR06.2019
Skills
- Customer service
- Team coordination
- Staff training
- Guest relations
- Team management
- Service quality
- Staff supervision
- Reservation handling
- Server training and development
- Point of sale POS software
Timeline
Restaurant Supervisor
Leisure Care
08.2014 - Current
GED - GED
Mt. Hood Community College
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