Sophia Kaplan
Goleta,USA
Summary
Reliable employee seeking a barista position that can offer excellent communication and good judgment. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Having a clear understanding of how to be a barista will lead to success. Motivated to learn, grow and excel in the business of coffee!
Overview
3
3
years of professional experience
1
1
Certification
Work History
maker
THE BUTTERY BAKERY, Barista
Santa Cruz, CA
02.2018 - 05.2019
- Preparing and serving hot and cold drinks such as coffee, tea, artisan and special beverages.
- Cleaning and sanitizing work areas, utensils and equipment
- Cleaning service and seating areas
- Describing menu items and suggesting products to customers
- Servicing customers and taking orders
- Ordering, receiving and distributing stock supplies
- Receiving and processing customer payments
Waitress
CANTON RESTAURANT
Capitola, CA
06.2016 - 01.2018
- Responsible for taking customer orders and ensuring customer satisfaction
- Recommending daily specials and discounts to successfully up-sell limited-time food products
- Successfully solved customer conflict and problems when mistakes were made with orders and payments
- Processing payments and handling cash and credit transactions
- Demonstrated creativity by developing brand new menus for the restaurant
- Introduced customers to new menu items and successfully built and fostered customer relationships
Education
Associate of Science - Zoology
Santa Barbara City College
Santa Barbara, CA05.2022
Associate of Arts - Zoology
Santa Barbara City College
Santa Barbara, CA05.2022
High School Diploma -
Oasis High School
Santa Cruz, CA05.2019
Skills
- Flexible and Adaptable
- Collaboration
- Conflict Resolution
- Customer Service
- Excellent work ethic
- Active Listening
- Responsible
Certification
I am a certified hotline responder for the Suicide Prevention Service of the Central Coast.
SPSCC responder
I had done recent work as a hotline responder for the Suicide Prevention Service of the Central Coast. I went through rigorous training for about 2 months until I was officially certified to become a responder. I was a responder for a little over a year and had learned an extraordinary amount. Not only did I learn to communicate well, but my listening skills had improved. I was able to apply many lessons as a responder to my everyday life i.e. customer frustration/interactions.
SBWCN
I am currently doing volunteer work at the Santa Barbara Wildlife Care Network. This entails animal hospitality, medical assistance, cleaning, and organizing. Throughout this field of work, I have been able to build on skills that can be applied to being a barista.
Timeline
maker
THE BUTTERY BAKERY, Barista
02.2018 - 05.2019
Waitress
CANTON RESTAURANT
06.2016 - 01.2018
Associate of Science - Zoology
Santa Barbara City College
Associate of Arts - Zoology
Santa Barbara City College
High School Diploma -
Oasis High School
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