Sophia Kelly
Professional and reliable team player with experience in customer service, food handling, and retail. Recognized for prioritizing customer satisfaction and building a welcoming environment. Dedicated to enhancing efficiency and solving problems. Demonstrates strong organizational skills and attention to detail.
Work History
Front End and Cafe Cashier
6 MonthsGreeted and interacted with customers, personalizing experiences to enhance satisfaction and create welcoming environment. Efficiently scan groceries and household items using point-of-sale systems while packing bags for convenience. Assist customers with inquiries about products, recommendations, and locations. Apply "Who We Are" values: Caring, High Standards, Empowerment, Community, Respect, and Listening in everyday interactions. Participated in employee collaborations focusing on operational goals, bettering service, and expanding opportunities within the workplace.
Concessions Shift Lead, Warehouse Crew
3 Years 3 MonthsSupervise concessions operations, maintaining efficiency and proper food handling, according to the health department. Participate in training team members in standard practices, prioritizing customer satisfaction during peak operational times. Manage customer inquiries about allergies, locating attractions, and resolving conflicts. Operate point-of-sale systems to regulate transactions and order flow. Organize and track various shipments of food, produce, and packaging. Note and log necessary supplies essential to operations.
McDonald's Crew Member
7 MonthsInvited customers with a welcoming attitude. Provided answers to questions about food contents and menu items. Assembled various customized orders, ensuring accuracy. Maintained a clean work environment and proper expiry times by following health department guidelines. Accurately maintained cash drawer with exact change while processing cash transactions. Guided new crew members on workplace procedures to boost efficiency. Cooperated in facility meetings, discussing service optimization and concerns.
Education
High School Diploma
- 3.79 GPA
- Honor's Society Member - conducted fundraisers, participated in annual community highway cleanup.
- Student Council Member - planned school-wide events, decorated facilities around school spirit and dances.
- Elementary School Volunteer - supported young students in activities surrounding expanding their creativity and social skills.
- Library Organization - maintained categorized shelves for accessible materials, returning books to their rightful places