Sophia Kerner
Culver's Restaurant
PALMCOAST
3
years of professional experience
Results-driven professional with expertise in coaching and mentoring teams. Proven skills in time management and critical thinking enhance service delivery and operational standards. Committed to fostering a positive atmosphere for guests while maintaining revenue. Eager to leverage communication and organizational skills in the hospitality industry.
Work History
Babysitter
6 Months- Developed and implemented age-appropriate educational games to enhance learning.
- Supervised children during daily activities, ensuring safety and engagement.
- Communicated effectively with parents to discuss children's progress and needs.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
Team Member
10 Months- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
- Contributed to team goals by participating in daily briefings and performance improvement discussions.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Team Trainer
11 Months- Implemented training materials that increased knowledge retention among staff members.
- Cross-trained existing employees to maximize team agility and performance.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Improved team performance with regular evaluations, constructive criticism, and targeted coaching sessions.
Crew Chief
3 Months- Supervised daily operations to deliver efficient service and maintain quality standards.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Trained all team members on key roles to maintain flexibility.
- Maintained excellent attendance records, demonstrating dedication to punctuality and reliability as a key member of the team.
Front of House Manager
6 Months- Oversaw daily front of house operations, ensuring high standards of customer service and cleanliness.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Implemented health and safety protocols to ensure compliance with local regulations, conducting regular training sessions for all staff.
- Maintained high standards of cleanliness and organization throughout dining area and front-of-house operations, ensuring a welcoming environment.
Education
High School Diploma
Cosmetology
Skills
Organization
Time management
Attention to detail
Coaching and mentoring
Leadership
Decision-making
Problem-solving
Critical thinking
Timeline
Front of House Manager
Culver's Restaurant
02.2026 - CurrentRead More
Crew Chief
Culver's Restaurant
11.2025 - 02.2026Read More
Team Trainer
Culver's Restaurant
12.2024 - 11.2025Read More
Team Member
Culver's Restaurant
02.2024 - 12.2024Read More
Babysitter
Anna Gibson
07.2023 - 01.2024Read More
Flagler Palm Coast High School
High School Diploma
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Daytona State College
Cosmetology
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