Sophia Lane

Dedicated nursing student transitioning from a successful 24-year career in administration and healthcare support roles. Eager to leverage strong communication, organizational, and patient service skills in clinical settings. Seeking opportunities to gain hands-on nursing experience and contribute meaningfully to patient care outcomes.

Motivated and compassionate nursing student with a strong foundation in healthcare administration and over two decades of experience supporting clinical and executive operations within the Veterans Health Administration. Known for excellent interpersonal communication, organizational skills, and dedication to improving patient experiences. Proven ability to work collaboratively with healthcare teams, manage complex data systems, and resolve issues efficiently under pressure. Currently pursuing a Bachelor of Science in Nursing to combine practical experience with clinical knowledge in delivering quality, patient-centered care.

• Basic Life Support (BLS), American Heart Association, expected/renewed [Insert date]
• Lean Six Sigma Yellow Belt Certified, 2015
• Leadership Effectiveness Accountability and Development (LEAD) Graduate, 2016
• VA 101 Trainer & Ambassador

Personnel Actions Clerk, U.S. Army, 11/93, 01/02, Managed personnel records and administrative systems supporting over 5,000 soldiers., Completed multiple leadership and operations training programs.

• Program Specialist, South Texas VA Health Care System, San Antonio, TX, 04/20, 03/22, Managed patient feedback systems and analyzed complaints including those from the White House Hotline., Collaborated with healthcare teams to enhance veteran experience and care satisfaction., Facilitated leadership rounding and coordinated staff assignments and feedback sessions.
• Secretary, Office of the Director, South Texas VA Health Care System, 09/16, 04/20, Supported executive leadership and managed sensitive congressional inquiries., Led coordination of employee events and managed departmental budget of $20,000., Delivered VA customer service training to groups of 70–100 participants.
• Secretary, Medicine Service, South Texas VA Health Care System, 06/15, 09/16, Served as primary administrative support to the Chief of Medicine., Analyzed medical data, managed service calendars, and coordinated with clinical teams., Supported timekeeping and travel for clinical staff.
• Human Resources Assistant / Administrative Roles, Various Employers, 01/03, 12/15, Applied administrative expertise in employee support, training, records management, and customer relations., Developed and maintained confidential personnel and medical records.

• Med-Surg
• Pediatrics
• OB
• Mental Health
• Community Health