Sophia Lanza
Southington
Summary
Accomplished Benefits Administrator with a proven track record at the American School for the Deaf, showcasing expertise in HRIS proficiency and exceptional time management. Spearheaded enrollment processes and benefits management, enhancing efficiency by streamlining operations. Demonstrates strong leadership and effective communication, ensuring high-quality service delivery and operational excellence.
Overview
10
10
years of professional experience
Work History
Benefits Administrator
American School for the Deaf
06.2022 - Current
- Reviewed benefits paperwork for accuracy and completeness.
- Provided detailed employee education on benefits offered by ASD.
- Directed and controlled 403b, medical, dental, and vision benefit packages.
- Managed Worker's Compensation claims in collaboration with the carrier to ensure treatment and indemnity pay for injured workers, with the main goal of having the employee return to work full duty.
- Managed the facilitation of applying for FML between the carrier and employee to ensure a smooth application process for the employee.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Guided managers and supervisors on processes for Workers' Compensation and FML.
- Coordinated leave of absence process and maintained proper tracking and documentation.
- Skilled at working independently and collaboratively in a team environment.
- Managed continuous enrollment processes, as well as yearly enrollment periods.
- Managed employee benefits program, working with vendors, providers, and staff to maintain strong portfolio of insurance and retirement options.
- Self-motivated, with a strong sense of personal responsibility.
- Supported payroll in checking for accuracy and completion.
- Gained strong leadership skills by managing projects from start to finish.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Fulfilled reporting requirements of OSHA workplace injuries, ACA, and annual retirement plan census data for both Defined Benefit and Defined Contribution plans.
- Developed a partnership with a third party enrollment firm to streamline enrollment processes for new hires and existing staff.
- Served as subject matter expert in answering questions from colleagues regarding benefits.
- Functioned as main point of contact for benefit carriers.
- Expedited benefit delivery by establishing working relationships with benefit providers.
Senior Administrative Assistant
American School for the Deaf
07.2017 - 06.2022
- Coordinated office activities and public events.
- Coached new employees on administrative procedures, company policies, and performance standards.
- Arranged business travel details for company employees per supervisor requirements.
- Acquired proper equipment, refreshments and supplies for meetings.
- Expertly coordinated logistics for functions both within and outside of organization.
- Managed electronic records database and handled all file requests.
- Prepared flawless emails and other documents upon direction of immediate supervisor.
- Coordinated trainings for new team members, overseeing onboarding details.
- Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
- Categorized and processed sensitive documents with information of deeply personal nature.
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Acted as backup for other employees by providing support and adapting to requirements of department.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Established administrative work procedures to track staff's daily tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Performed research to collect and record industry data.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Administrative Assistant
American School for the Deaf
10.2014 - 06.2017
- Maintained inventory of office supplies and placed orders.
- Maintained timesheets and absences for school.
- Composed, typed and distributed correspondence, reports and notices.
- Answered phones, took messages and transferred calls.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Bachelor of Arts - Psychologu
University of Hartford
West Hartford, CTHigh School Diploma -
Conard High School
West Hartford, CTSkills
- Program updates
- Enrollment procedures
- Human resources background
- Plan administration
- Enrollment coordination
- Payroll support
- HR experience
- Time management proficiency
- HRIS proficiency
- Microsoft Office Suite
- Basic mathematical skill
- Effective communication
Languages
American Sign Language
Native or Bilingual
Timeline
Benefits Administrator
American School for the Deaf
06.2022 - Current
Senior Administrative Assistant
American School for the Deaf
07.2017 - 06.2022
Administrative Assistant
American School for the Deaf
10.2014 - 06.2017
Bachelor of Arts - Psychologu
University of Hartford
High School Diploma -
Conard High School
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