SOPHIA LEAL
Austin,TX
Summary
Compassionate medical assistant with a knack for completing tasks efficiently. Possess specialized skills in patient care, medical record management, and clinical procedures. Excel in communication, empathy, and adaptability, ensuring seamless support to healthcare teams and providing exceptional service to patients.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Austin Plastic and Reconstructive Surgery
Austin, TX
05.2025 - Current
- Assisted physicians with patient examinations and medical procedures.
- Educated patients about medications, procedures and physician's instructions.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Collected and prepared laboratory specimens for testing.
- Maintained inventory of medical supplies and equipment.
- Collaborated with healthcare team to ensure quality care delivery.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Changed dressings on wounds to prevent infection and check for healing.
- Managed patient records using electronic health record systems.
- Answered phones, scheduled appointments and managed patient flow while professionally greeting visitors.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Filed insurance claims forms in accordance with applicable regulations.
Nanny/Babysitter/Petsitter
Parents In The Neighborhood
Houston, Texas
01.2019 - Current
- Communicated regularly with families regarding daily events and any concerns that may arise.
- Created an atmosphere of trust between myself and both the family and the kids I cared for.
- Transported children to school, extracurricular activities, and appointments when needed.
- Cared for children by planning and organizing daily activities.
- Maintained a safe and clean environment for children at all times.
- Engaged children in creative play, promoting imagination and problem-solving skills.
- Performed light housekeeping duties related to childcare such as laundry or meal preparation.
- Assisted children with daily activities, such as dressing, bathing, and feeding.
- Tended to children's general needs while providing supervision for safety in day-to-day activities.
- Maintained discipline in accordance with parents' instructions while being sensitive to each child’s individual needs.
Sure Walk
University of Texas
Austin, USA
01.2024 - 09.2025
- Provided customer service support to students and faculty in office settings.
- Supported data entry tasks, ensuring accuracy and confidentiality of information.
- Collaborated with team members to improve office workflows and processes.
- Followed instructions from management to complete tasks according to exact specifications.
- Greeted visitors at the front desk, answered questions, and provided directions or assistance when needed.
- Answered office phone to direct inquiries to appropriate individuals.
- Organized student records and data in an efficient manner.
- Straightened chairs, swept debris and cleaned tables to maintain clean and organized work area.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
Lifeguard and Assistant Manager
Sweetwater Pools, Inc.
01.2019 - 01.2021
- Coordinated daily operations to ensure team efficiency and productivity.
- Trained new employees on company policies and procedures for smooth onboarding.
- Oversaw inventory management processes to maintain stock levels and accuracy.
- Facilitated team meetings to promote communication and address operational challenges.
- Collaborated with upper management to align team goals with organizational objectives.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Education
Bachelor of Science - Public Health
The University of Texas
Austin, TX05-2027
Skills
- Fluent in English, Portuguese, and Spanish
- Communication skills
- Adaptable
- Time management
- Healthcare team collaboration
- Patient care
- Clinical documentation
- Electronic medical records
- Inventory management
- HIPAA compliance
Timeline
Medical Assistant
Austin Plastic and Reconstructive Surgery
05.2025 - Current
Sure Walk
University of Texas
01.2024 - 09.2025
Nanny/Babysitter/Petsitter
Parents In The Neighborhood
01.2019 - Current
Lifeguard and Assistant Manager
Sweetwater Pools, Inc.
01.2019 - 01.2021
Bachelor of Science - Public Health
The University of Texas