SOPHIA LEAL
Parents In The Neighborhood
Austin,TX
8
years of professional experience
Compassionate professional with a proven ability to complete tasks efficiently and effectively. Specialized skills in childcare, patient care, medical record management, and clinical procedures, contributing to a well-rounded support system for healthcare teams. Strong communication, empathy, and adaptability ensure exceptional service, fostering a positive and welcoming environment.
Work History
Nanny/Babysitter/Petsitter
7 Years 9 Months- Communicated with families about daily events and addressed any concerns promptly.
- Fostered trust with families and children by building strong, supportive relationships.
- Transported children to school, extracurricular activities, and appointments.
- Planned and organized daily activities for children that promoted engagement and development.
- Maintained a safe and clean environment for children at all times.
- Maintained discipline in accordance with parents' instructions while being sensitive to each child’s individual needs.
Medical Assistant
1 Year 3 Months- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Assisted physicians with patient examinations and medical procedures.
- Ensured proper cleaning of exam instruments after each use to maintain safety and compliance with protocols.
- Educated patients about medications, procedures and physician's instructions.
- Maintained inventory of medical supplies and equipment to support efficient operations and availability for patient care.
- Collected and prepared laboratory specimens for testing.
- Collaborated with healthcare team to ensure quality care delivery.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Managed patient records using electronic health record systems to enhance data accuracy and accessibility for healthcare team.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Sure Walk
1 Year 9 Months- Provided customer service support to students and faculty in office settings.
- Collaborated with team members to streamline office workflows, improving overall efficiency.
- Executed tasks according to management instructions.
- Managed incoming office phone calls, directing inquiries to appropriate staff members. to direct inquiries to appropriate individuals.
- Systematically arranged student records in an organized manner for easy access. and data in an efficient manner.
- Maintained positive working relationships with fellow staff and management.
- Recognized and addressed customer needs promptly, contributing to a positive service experience.
Lifeguard and Assistant Manager
2 Years- Coordinated daily operations, enhancing team efficiency and productivity.
- Trained new employees on company policies and procedures for smooth onboarding.
- Oversaw inventory management processes to maintain stock levels and accuracy.
- Facilitated team meetings to promote communication and address operational challenges.
- Collaborated with upper management to align team goals with organizational objectives.
- Managed customer service inquiries and complaints, ensuring timely resolution and customer satisfaction.
- Supervised daily operations, including shift scheduling and duty assignment, to maintain workflow.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Education
Bachelor of Science - Public Health
- 3.53 GPA
- Extracurricular Activities: Heel Hook 'Em Jiu-Jitsu Club
- Volunteer and Foster at Jenni's Rescue Ranch
- Volunteer and Foster at Austin Pet's Alive
- Student Shadow at The Allergy Clinic: 80 hours
- Student Shadow with Dr. Terrence Anderson: 20 hours
- Student Shadow at Texas Children's: 25 hours
- Study Abroad: France, Introductory Biology II
- Shadowing Abroad: Portugal, Hospital de São José
Skills
Patient care
Effective communication
Electronic medical records
Clinical documentation
Team collaboration
Childcare safety
Inventory management
Multilingual proficiency
EMR management
Adaptable
HIPAA regulations
Timeline
Medical Assistant
Austin Plastic and Reconstructive Surgery
05.2025 - 08.2026Read More
Sure Walk
University of Texas
12.2023 - 09.2025Read More
Nanny/Babysitter/Petsitter
Parents In The Neighborhood
12.2018 - CurrentRead More
Lifeguard and Assistant Manager
Sweetwater Pools, Inc.
12.2018 - 12.2020Read More
The University of Texas
Bachelor of Science from Public Health
Read More