Sophia Lee
Houston,TX
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
2
2
years of professional experience
Work History
Welcome Coordinator
Oak Street Health
11.2023 - Current
- Worked with patients to schedule tests and procedures.
- Coordinated transportation to get patients to and from medical appointments.
- Greeted and assisted patients with check-in procedures.
- Facilitated communication between patients and various departments and staff.
Patient Coordinator
Myeyedr
05.2023 - Current
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Medical Record Assistant
Uptown Radiology
07.2021 - 03.2022
- Posted medical records promptly upon accurate assembly and analysis.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Supported medical staff by providing organized and accurate medical records.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
Medical Records Specialist
Memorial Care Pharmacy
07.2021 - 03.2022
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
Education
High School Diploma -
Mayde Creek High School
Houston, TX05.2018
Skills
- Appointment Scheduling
- Electronic Health Records
- Attention to Detail
- Empathy and Compassion
- Time Management
- Telephone Etiquette
- Multitasking Abilities
- Customer Service
- Professionalism
- Patient Relations
Languages
Chinese (Mandarin)
Native or Bilingual
Spanish
Limited Working
Timeline
Welcome Coordinator
Oak Street Health
11.2023 - Current
Patient Coordinator
Myeyedr
05.2023 - Current
Medical Record Assistant
Uptown Radiology
07.2021 - 03.2022
Medical Records Specialist
Memorial Care Pharmacy
07.2021 - 03.2022
High School Diploma -
Mayde Creek High School
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