Sophia Leone
Southington,CT
Summary
Proven track record in customer satisfaction at Lather & Laughs Dog Groomer & Daycare and Associated Insurance Benefits. Skilled in grooming best practices and exceptional customer service, demonstrated through efficient appointment management and maintaining high sanitation protocols. Adept at multitasking, operating independently, ensuring operational excellence and a positive client experience. Detail-oriented team player with strong organizational skills and a willingness to learn new skill sets. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Assistant Dog Groomer
Lather & Laughs Dog Groomer & Daycare
06.2024 - Current
- Monitored animals for behavioral problems and signs of health issues.
- Reset procedure rooms between appointments and disinfected equipment.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Washed, trimmed nails, and brushed animals to maintain good grooming standards.
- Assisted main groomer in grooming dogs of all sizes
Front Desk Receptionist
Associated Insurance Benefits
06.2020 - Current
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
Bachelor of Arts - Zoology
University of New Hampshire
Durham, NH05.2027
Skills
- Grooming best practices
- Nail Trimming
- Appointment Scheduling
- Sanitation protocols
- Customer Service
- Supply Unloading and Storage
- Multitasking Abilities
- Dependable and Responsible
Timeline
Assistant Dog Groomer
Lather & Laughs Dog Groomer & Daycare
06.2024 - Current
Front Desk Receptionist
Associated Insurance Benefits
06.2020 - Current
Bachelor of Arts - Zoology
University of New Hampshire
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