Sophia Lertora

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Managed claims processing, ensuring compliance with company policies and procedures.
• Assisted in training new team members on customer service protocols and software systems.
• Engaged with customers via multiple channels, providing timely updates on claim statuses and resolutions.

• Maintained a spotless environment for homeowners through diligent daily housekeeping tasks.
• Enhanced customer satisfaction by ensuring thorough cleaning and timely room turnovers.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.

• Performed thorough cleaning of residential and commercial spaces, ensuring high standards of hygiene and client satisfaction.
• Managed inventory of cleaning supplies, optimizing usage and reducing waste through careful tracking.
• Developed effective cleaning schedules, enhancing workflow efficiency while meeting diverse client needs.
• Trained new staff on company protocols for cleanliness and safety, fostering a culture of compliance and quality.

• Provided excellent customer service to individuals.
• Adhered to the professional checklist.
• Demonstrated time management in balancing work while pursuing a college degree
• Maintained an organized and clean area while on the job and when closing the seafood department for the next morning

Counted money in Dr

• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Welcomed customers and helped determine their needs.
• Built relationships with customers to encourage repeat business.
• Assisted customers with returns, refunds and resolving transaction issues.
• Restocked and organized merchandise in front lanes.