Sophia Lester

As the Front Desk Supervisor I enhance guest satisfaction by managing front desk operations and providing exceptional customer service. I monitor occupancy levels, adjusting room rates as needed to maximize revenue potential, as well as analyzed financial performances and adjusted strategies or processes as need to improve outcomes. I handle escalated guest complaints professionally, working towards resolution with de-escalation stratigies while maintaining composure under pressure.

As a Night Auditor my responsibilities included maintaining accurate financial records by diligently balancing daily revenue reports and identifying any discrepancies, as well as assisting management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue. Throughout the night I utilized strong problem-solving skills while handling any logistical performance and knowledge.

As a front desk agent I utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experience. I provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests, and demonstrated adaptability during unexpected challenges and emergency situations while keeping guest safety our top priority.

As a swim instructor I enhanced students swimming abilities through the development and implementation of personalized lesson plans. I maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations. I also developed strong relationships with students and family through open communication channels.