Sophia Levesque
Castle Rock / Denver,CO
Summary
Team-oriented with a strong background in customer service, team leadership, and operational efficiency within fast-paced environments. Proven track record of delivering high-quality guest experiences, managing complex point-of-sale transactions, and maintaining rigorous brand standards. Demonstrated expertise in onboarding and training new staff to ensure peak performance and adherence to safety and service protocols.
Overview
4
4
years of professional experience
Work History
Retail Associate
Sierra Trading Post
Castle Rock, CO
06.2024 - 01.2026
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to promote sales and improve store
- Assisted customers with transactions at registers.
- Trained new associates on store policies, procedures, and customer service standards.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
Front of House Trainer
Freddy's Frozen Custard & Steakburgers
Castle Rock, CO
06.2022 - 06.2024
- Trained new employees on customer service protocols and menu knowledge.
- Demonstrated effective communication techniques to enhance guest interactions.
- Assisted in developing training materials to improve onboarding processes.
- Shadowed experienced staff to learn operational best practices and efficiencies.
- Maintained up-to-date knowledge of Freddy's products and promotions for accurate training delivery.
- Assisted customers with transactions at register and drive-thru.
- Maintained cleanliness of store and appliances.
Education
High School Diploma -
University of Colorado Denver
Denver05.2026
Skills
- Reliability
- Customer engagement
- Positive and engaging demeanor
- Cash handling accuracy
- Cash register operation
- Store maintenance
- Approachability
- Product knowledge expertise
- Customer service
- Teamwork
Timeline
Retail Associate
Sierra Trading Post
06.2024 - 01.2026
Front of House Trainer
Freddy's Frozen Custard & Steakburgers
06.2022 - 06.2024
High School Diploma -
University of Colorado Denver