Sophia Lewis
Douglasville ,GA
Summary
A results-driven student with excellent organizational and communication skills. Successful at accomplishing responsibilities in a quick manner. A Strong analytical thinker and problem solver quick to learn new processes.
Overview
3
3
years of professional experience
Work History
Shift Manager
Cold Stone Creamery
Douglasville, GA
05.2021 - 08.2022
- Operated cash register efficiently and accurately processed payments by cash, check, credit card, gift card, or automatic debit.
- Oversaw the training of new employees on customer service, product knowledge, and cash-handling techniques.
- Assisted in resolving escalated customer service issues promptly.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties accurately per established guidelines.
Host
Olive Garden Restaurant
Carrolton, GA
01.2023 - 05.2023
- Accommodated guests with children and special needs to promote a comfortable dining experience.
- Served as point-of-contact for resolving guest complaints or special requests.
- Managed incoming calls during busy shifts.
- Greeted guests and gathered information to seat groups or place them on the waitlist.
- Assisted servers in seating guests by escorting them to their tables.
Server
Olive Garden Restaurant
Carrolton, GA
05.2023 - Current
- .Ensured that each guest was served courteously, quickly, and efficiently.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, and restocking supplies.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Greeted customers, answered questions, and recommended specials to increase profits.
Education
Bachelor of Science - Geography
University of West Georgia
Carrollton, GA05-2026
High School Diploma -
Chapel Hill High School
Douglasville, GA05-2022
Skills
- Team Development
- Guest Engagement
- Guest Relations Management
- Exceptional customer service
- Adaptable to change
- Sales expertise
Accomplishments
- Chi Omega Fraternity Secretary (2024-2025)
- Drafted and disseminated meeting agendas, took roll and made important announcements to all members.
- Managed executive board calendars and schedules to optimize efficiency and minimize conflicts.
- Collaborated closely with fellow officers to develop and implement strategies for enhancing chapter operations and member engagement.
- Organized and archived documents and files to ensure easy retrieval and compliance with organizational regulations.
Timeline
Server
Olive Garden Restaurant
05.2023 - Current
Host
Olive Garden Restaurant
01.2023 - 05.2023
Shift Manager
Cold Stone Creamery
05.2021 - 08.2022
Bachelor of Science - Geography
University of West Georgia
High School Diploma -
Chapel Hill High School
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