Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Sophia Leyva

Tampa,FL

Summary

As a dedicated Project Management student, I aim to apply my academic knowledge and leadership skills in a dynamic role that supports successful project execution and organizational growth.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Brand Representative

Abercrombie & Fitch
Tampa, Florida
10.2024 - Current
  • Introduced sales, promotions and other brand initiatives to gain customer loyalty.
  • Promoted positive company image through superior customer service experiences.
  • Recommended, selected and helped locate merchandise based on guest needs and desires.
  • Employed basic selling techniques to engage with customers.
  • Increased sales and brand awareness through face-to-face marketing.
  • Effectively built relationships with both established and potential customers.

Camp Counselor/ Swim Instructor

YMCA of Sarasota
Sarasota, FL
05.2024 - 08.2024
  • Facilitated group problem-solving discussions to build positive relationships among campers.
  • Developed individualized behavior management plans for campers with special needs.
  • Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
  • Maintained accurate records including daily attendance logs, incident reports, and medical forms.
  • Assisted in developing weekly lesson plans for various age groups.
  • Encouraged camper participation in recreational activities through enthusiastic leadership style.
  • Provided emotional support to campers dealing with homesickness or other issues related to being away from home.
  • Communicated regularly with parents regarding their child's progress at camp.
  • Documented camp activities and progress of campers for administrative records and communication with parents.

Cashier

Marshalls
Venice , FL
08.2022 - 05.2023
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Hostess

Pelican Alley
Venice , FL
02.2021 - 04.2021
  • Greeted guests warmly upon arrival, seating them promptly.
  • Verified reservations and wait times with customers.
  • Maintained a clean and organized dining area.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Provided menus to customers and answered questions regarding menu items.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Monitored customer satisfaction levels throughout their meal experience.
  • Communicated clearly with kitchen staff regarding customer orders.
  • Handled cash payments and reconciled daily transactions accurately.

Education

BBA - Project Management

University of South Florida
Tampa, FL
05-2027

High School Diploma -

Venice High School
Venice, FL
05-2023

Skills

  • Peer Mentoring
  • Group leadership
  • Activity Scheduling
  • Creative Mindset
  • Activity Planning
  • Documentation And Reporting
  • Decision-Making
  • Team Leadership
  • Problem Solving
  • communication skills

Certification

  • AED
  • CPR

Accomplishments

  • AP Capstone Program
  • Microsoft office
  • Certified Swim Instructor

References

References available upon request.

Timeline

Brand Representative

Abercrombie & Fitch
10.2024 - Current

Camp Counselor/ Swim Instructor

YMCA of Sarasota
05.2024 - 08.2024

Cashier

Marshalls
08.2022 - 05.2023

Hostess

Pelican Alley
02.2021 - 04.2021

BBA - Project Management

University of South Florida

High School Diploma -

Venice High School

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Sophia Leyva