Sophia Loeb
Thornton,CO
Summary
Positive, outgoing server who thrives under pressure and goes above and beyond to create unforgettable guest experiences. Over 3 years of experience working in customer service, serving in high volume atmospheres, while maintaining a positive attitude and great sense of enthusiasm during peak hours.
Overview
7
7
years of professional experience
Work History
Upscale Restaurant Server
St. Julien Hotel And Spa
01.2019 - 08.2019
- Ensured that the bar was fully stocked with glasses, drink mixes, and garnishments before my shift.
- Greeted guests in a timely manner using the Forbes Four Star standards upon seating.
- Handled all payments while double checking the accuracy. Entered in all table’s authorizations into the POS system at the end of the day.
- Efficiently and accurately took and delivered orders for bottomless drinks and brunch. While also preparing and serving cocktails and champagne.
- Consistently anticipated my guest needs to ensure guest satisfaction.
- Followed all safety and sanitation policies when handling beverages to uphold proper health standards.
- Displayed enthusiasm and knowledge about the establishment and menu products.
- Assisted co-workers whenever possible.
Waitress
Hooters
04.2016 - 08.2018
- Embraced the company's core values and the image of being a “Hooters Girl”
- Delivered exceptional customer service by greeting and serving guests in a timely and friendly manner.
- Participated in promotional events and getting involved in the community.
- Maintained a positive and energetic demeanor to entertain guests and their family
- Served in a fast-pace and high-volume fight nights with a packed house.
- Embraced the company’s core values and the image of being a Hooter’s Girl.
- Served on nights with high-volume and fast paced. During Fight Nights, every table was full and the line would be out the door. Constantly running food and drinks and taking orders.
- Processed orders on a computerized POS.
- Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
Special Events Coordinator
Gaylord Rockies Resort
11.2022 - 08.2023
- Proactively prepared for large parties and reservations, anticipating planning and possible situations.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing tasks for other staff
- Coordinated efficient set-up and clean-up for each event for quick facilities turnarounds.
- Supervised staff during events and maintained efficient performance.
- Facilitated communication between internal events personnel and external vendors to quickly resolve any conflicts or concerns.
- Performed event coordination for larger parties and gatherings.
Education
Bachelors Of Communication -
Colorado State University
Fort Collins, CO05.2022
Skills
- Organized and efficient server
- Quick problem solver
- Thrives in fast-paced environment
- Committed team player
- Quick and eager learner
- Courteous, professional demeanor
- High energy
- Cash handling expert
- Cocktail knowledge as well as bar preparation
- Excellent communicator
- Up-selling capability
- Outgoing personality
- Flexible schedule capability
Timeline
Special Events Coordinator
Gaylord Rockies Resort
11.2022 - 08.2023
Upscale Restaurant Server
St. Julien Hotel And Spa
01.2019 - 08.2019
Waitress
Hooters
04.2016 - 08.2018
Bachelors Of Communication -
Colorado State University
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