Sophia Long
Boca Raton,FL
Summary
My name is Sophia Long and I am currently employed as a Customer Experience Coordinator for TJX Companies. I have recently moved to Florida from Washington State to be closer to my family and find better career opportunities.
I am a very hard working person. I enjoy being in a customer service role and de-escalating issues that often arise in a business setting. I am a very empathetic person and understand how to treat people in various situations.
I am a driven individual who wants to be a part of a team environment and grow with a thriving organization.
Overview
6
6
years of professional experience
Work History
CEC - Customer Experience Coordinator
TJX Companies
11.2023 - Current
- Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
- Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
Lead Cash Office Associate
Marshalls TJX Companies
01.2022 - 09.2023
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits and corporate cash shipments.
- Sorted and counted coin and currency to make change for associates.
- Trained new employees on proper cash routines, procedures, and requirements.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
CEC - Customer Experience Coordinator
Marshalls TJX Companies
08.2021 - 09.2023
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Trained personnel regarding any new updates to company operations, policies and services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Au Pair/Nanny (full-time)
Dr. John Eiland And Mrs. Eiland
01.2018 - 09.2021
- Implemented daily routine to maintain structure and stability
- Taught children to organize toys, wash hands, and share by leading by example.
- Prepared and accompanied children on outings and vacations, supervising playtime and other activities for safety purposes.
- Provided reliable transportation to various appointments, activities, and outings while maintaining safety standards.
- Ensured household cleanliness by performing light housekeeping tasks such as laundry, tidying up toys or organizing play spaces.
Education
Montesano Jr-Sr High School
06.2017
Skills
- Customer Service
- Communication
- Leadership
- Organization
- Problem Solving
- Ability to Be Flexible
Timeline
CEC - Customer Experience Coordinator
TJX Companies
11.2023 - Current
Lead Cash Office Associate
Marshalls TJX Companies
01.2022 - 09.2023
CEC - Customer Experience Coordinator
Marshalls TJX Companies
08.2021 - 09.2023
Au Pair/Nanny (full-time)
Dr. John Eiland And Mrs. Eiland
01.2018 - 09.2021
Montesano Jr-Sr High School
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