Hi, I’m
Sophia Looney
Grand Rapids,United States
It is never too late to be what you might have been.
George Eliot
Summary
Experienced and dedicated to enhancing customer service and business success. Formerly held two management positions and promoted twice during professional career. Diplomatic and friendly with a proven commitment to employee training. Accustomed to fast paced and dynamic work environments. Outgoing and positive individual with excellent communication skills. Service oriented with a desire to continuously improve. Competitive and self-motivated individual bringing necessary knowledge and initiative to tackle any operational demand.
Overview
9
years of professional experience
1
Certification
Work History
Lead SproutsSacramento, CA
Marketing and Social Media Intern
04.2023 - Current
Job overview
- Maintains clients' social media presence by posting messages, answering posts, and monitoring responses.
- Supports SEO initiatives to improve content, keywords and branding.
- Implements and maintains editorial calendar for clients' social media channels, which helps clients reach KPIs.
- Tracks and capitalizes on emerging industry trends to boost campaign performance.
Outback Steakhouse
Front of House Team Member
03.2022 - 04.2023
Job overview
- Established welcoming atmosphere by greeting each guest warmly.
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future
patrons. - Verified prepared food met standards for quality and quantity before serving to
customers.
Mazda Toyota Manufacturing, U.S.A
Manufacturing Production Supervisor
08.2020 - 03.2022
Job overview
- Promoted within the first 6 months of employment after demonstrating an adept ability
to ensure quality standards of manufactured vehicles. - Coached, trained and mentored 50 associates to maximize performance by 36% and
exceed productivity goals. - Developed, recorded and produced production and data analysis reports with Google
Workspace. - Streamlined production by optimizing the Resistance Spot Weld Analyzer technology (RSWA) to provide clear direction to employees on how to check authenticity of
automotive welds.
Chick-fil-A
Team Manager
10.2018 - 08.2020
Job overview
- Promoted within the first year of employment after showing genuine leadership, respect, and a desire to improve team performance.
- Increased daily sales on average by 16% and monitored trends to identify areas of
improvement. - Created and implemented policies to achieve customer satisfaction and maintain food service standards.
- Calculated time cards to process employee payroll for team members using ADP.
Certified Appraisal Services
Administrative/Appraisal Assistant
07.2014 - 10.2018
Job overview
- Maintained tight deadlines and high work volume of multiple clients daily.
- Utilized word-processing tools and produced reports using in-house software "Total" with detailed valuations.
- Documented condition of properties and special features to provide accurate estimations.
- Maintained current database of completed appraisals and customer information.
- Performed administrative tasks including setting appointments, filing documents, managing databases, answering phones, data entry and other duties.
Education
University of South AlabamaMobile, AL
No Degree from Pediatric Nursing
08.2017
Columbia High SchoolHuntsville, AL
High School Diploma
05.2015
Skills
- Collaborative Teamwork
- Staff Management
- Quality Assurance
- Workflow Optimization
- Administrative Duties
- Computer Skills
- Microsoft Office Suite
- Analytical Skills
- Digital Media
- Problem-Solving Skills
- Ability To Work Independently
- Customer Service
Certification
Achieved certifications in the Digital Marketing & E-commerce Professional Certificate program from Google provided by Coursera.
1. Foundations of Digital Marketing & E-commerce
- Introduced to different fields of digital marketing and e-commerce
- Learned the concept of a marketing funnel
- Understands the elements and goals of a digital marketing and e-commerce strategy
2. Attract and Engage Customers with Digital Marketing
- Recognizes strategies to build brand awareness among potential customers
- Understands the purpose of SEO (search engine optimization) and essential SEO terms
- Understands optimization of website content for SEO
- Understands search engine marketing (SEM) and how it benefits businesses
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Marketing and Social Media Intern
Lead Sprouts
04.2023 - Current
Front of House Team Member
Outback Steakhouse
03.2022 - 04.2023
Manufacturing Production Supervisor
Mazda Toyota Manufacturing, U.S.A
08.2020 - 03.2022
Team Manager
Chick-fil-A
10.2018 - 08.2020
Administrative/Appraisal Assistant
Certified Appraisal Services
07.2014 - 10.2018
University of South Alabama
No Degree from Pediatric Nursing
Columbia High School
High School Diploma