Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Sophia Lopez

Albuquerque

Summary

Dynamic and results-driven professional with a strong background in customer service and team leadership at Kelly Jo Designs by Wine. Proven ability to enhance client relationships and drive sales through effective communication and innovative product promotion. Skilled in digital illustration and committed to maintaining high standards of health and safety. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Food Truck Operator

Kelly Jo Designs by Wine/ Kuchara Farms
03.2025 - Current
  • Greeted customers, answered menu questions and responded to complaints.
  • Increased customer satisfaction by providing efficient and friendly service in a fast-paced food truck environment.
  • Accepted orders and packed food for takeout and delivery.
  • Ensured cleanliness and safety within food truck, adhering to local health department guidelines.
  • Assisted food prep and assembly on line and served up to 60+ customers per day.
  • Reduced wait times for customers by implementing effective workflows for order preparation and delivery within the food truck space.
  • Ensured proper maintenance of all equipment within the food truck operation through regular inspections and timely repairs when necessary.
  • Managed inventory effectively to minimize waste and maximize profit margins for the business.
  • Collaborated closely with team members, fostering a cooperative work environment to meet daily goals.
  • Adhered to all necessary permits and regulations required for food truck operation, ensuring full compliance with local laws and requirements.
  • Maintained high-quality food standards by consistently following recipes and cooking procedures.
  • Developed innovative menu items based on customer feedback, leading to increased sales and repeat business.
  • Streamlined ordering processes by utilizing digital platforms for improved accuracy and speed during peak hours.
  • Maximized revenue through strategic pricing adjustments, monitoring market trends and competitor offerings.
  • Developed new menu items based on seasonal ingredients and customer feedback, keeping offering fresh and appealing.
  • Increased repeat customer base with engaging service and consistently excellent food quality.
  • Maintained high standards of cleanliness and sanitation, passing all health inspections with flying colors.
  • Engaged with community through participation in local charity events, building goodwill and brand recognition.
  • Streamlined food preparation processes, significantly reducing wait times for customers during peak hours.
  • Enhanced customer dining experience by preparing and serving high-quality, flavorful meals from food truck.
  • Collaborated with local businesses for cross-promotion, boosting local economy synergy and drawing in more customers.
  • Implemented customer loyalty program, encouraging repeat business and word-of-mouth recommendations.
  • Resolved customer complaints with empathy and professionalism, maintaining positive reputation.
  • Motivated staff to perform at peak efficiency and quality.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Oversaw food preparation and monitored safety protocols.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Maximized quality assurance by completing frequent line checks.

Shift Leader

Kelly Jo Designs by Wine
01.2025 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
  • Engaged with customers on social media to promote offers and events, increasing online presence.
  • Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.

Painting Instructor

Kelly Jo Designs by Wine
09.2024 - Current
  • Cultivated strong partnerships with local arts organizations to provide additional resources for student enrichment activities.
  • Utilized social media platforms to showcase student work online further expanding their recognition and reach beyond the classroom.
  • Collaborated with colleagues to develop interdisciplinary projects, promoting artistic expression across multiple subjects.
  • Enhanced students'' painting skills by providing personalized feedback and tailored instruction.
  • Expanded students'' knowledge of different mediums by introducing them to watercolor, oil, acrylics, pastel pencils, charcoal sticks as well as other materials such as palette knives or sponges for texturing purposes within their artwork compositions.
  • Developed comprehensive lesson plans, focusing on various painting techniques and styles for diverse skill levels.
  • Mentored struggling students through one-on-one sessions, leading to marked improvement in their technique and confidence.
  • Promoted a culture of inclusivity within the classroom by celebrating cultural diversity in subject matter choices.
  • Integrated art history into lessons as context for understanding various painting styles and techniques employed by master artists.
  • Managed classroom effectively, ensuring a safe and nurturing environment conducive to learning and creativity.
  • Managed art room supplies, equipment and resources to maintain consistent supply for projects.
  • Assessed student work and provided constructive feedback.
  • Inspired students and assisted in developing creativity and self-expression through various art forms and media.
  • Collaborated with colleagues to create stimulating art curriculums.
  • Fostered love for art and learning to inspire students to pursue passions and interests.
  • Planned and delivered lessons to teach classes in arts to engage and educate students.
  • Managed classroom behavior to establish and maintain clear classroom behavior and discipline expectations.
  • Attended concerts and performances to support students and arts community.
  • Provided extra help and support to offer additional support to struggling students and encourage success in art subjects.

Bar Team Leader

Kelly Jo Designs by Wine
09.2024 - Current
  • Managed scheduling of bartenders to optimize coverage during busy periods while minimizing labor costs.
  • Fostered strong relationships with regular patrons, creating a welcoming atmosphere that encouraged loyalty and repeat business.
  • Stayed current on industry trends, incorporating new products or techniques into our offerings as appropriate for the clientele''s preferences.
  • Increased sales with engaging promotional events and drink specials.
  • Streamlined bar operations by implementing effective inventory management systems.
  • Maintained accurate financial records, reconciling daily cash transactions and preparing bank deposits.
  • Ensured a clean and safe environment for patrons, adhering to hygiene standards and safety protocols.
  • Developed staff skills through comprehensive training programs and ongoing mentorship.
  • Assisted in menu development, offering creative input on seasonal cocktail offerings that aligned with our brand identity.
  • Enhanced customer satisfaction by ensuring efficient and friendly service at the bar.
  • Evaluated employee performance regularly, identifying areas for improvement and providing targeted feedback to drive their professional growth.
  • Reduced wait times for customers, prioritizing prompt service during peak hours.
  • Upheld legal compliance by enforcing responsible alcohol service policies, preventing over-service incidents or underage drinking issues.
  • Successfully resolved customer complaints, demonstrating strong problem-solving abilities and a commitment to customer satisfaction.
  • Closed out cash register and prepared cashier report at close of business.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Assisted with inventorying beverage stock and bar supplies.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.

Bridal Stylist

Uptown Bride
10.2023 - 10.2024
  • Key Holder/ Shift Lead
  • Resolved customer concerns promptly and professionally, ensuring complete satisfaction with their overall experience.
  • Provided expert guidance on color coordination, fabric selection, and accessory choices for a cohesive bridal look.
  • Increased repeat business through exceptional service, leading to numerous referrals from satisfied customers.
  • Maintained detailed records of customer interactions to provide timely follow-ups regarding upcoming appointments or fittings.
  • Boosted sales by effectively showcasing and marketing the latest bridal trends and accessories.
  • Conducted thorough inventory management, maintaining sufficient stock levels of gowns, veils, and other bridal accessories.
  • Developed targeted marketing campaigns to reach prospective clients in various age groups and demographics.
  • Contributed positively towards store profitability managing budgets cost control measures effectively.
  • Maximized showroom space utilization by creating visually appealing displays that highlighted seasonal trends in the industry.
  • Cultivated a positive work environment among team members by fostering open communication channels about concerns or suggestions.
  • Trained new bridal stylists on company policies, procedures, and best practices for delivering top-notch service.
  • Met with potentials clients and gave quotes on services and general wedding costs.
  • Provided emotional support and companionship to clients.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Created memorable experiences brides their families providing attentive service throughout entire selection process.
  • Streamlined appointment scheduling and follow-up processes for improved customer experience.
  • Enhanced client satisfaction by providing personalized bridal styling consultations and recommendations.
  • Implemented innovative visual merchandising strategies to attract clientele and showcase unique bridal designs effectively.
  • Assisted brides in selecting perfect gown styles based on their body shape, preferences, and wedding theme.
  • Collaborated with in-house tailors to ensure perfect fit and alterations for each bride''s gown.
  • Participated in team meetings and staff training sessions.
  • Stayed ahead of industry trends by attending relevant trade shows conferences regularly updating knowledge base.

Bridal Stylist

David’s Bridal
02.2022 - 08.2023
  • Enhanced client satisfaction by providing personalized bridal styling consultations and recommendations.
  • Streamlined appointment scheduling and follow-up processes for improved customer experience.
  • Created memorable experiences brides their families providing attentive service throughout entire selection process.
  • Implemented innovative visual merchandising strategies to attract clientele and showcase unique bridal designs effectively.
  • Assisted brides in selecting perfect gown styles based on their body shape, preferences, and wedding theme.
  • Collaborated with in-house tailors to ensure perfect fit and alterations for each bride''s gown.
  • Participated in team meetings and staff training sessions.

Alterations Specialist

David’s Bridal
06.2022 - 11.2022
  • Developed strong relationships with clients, leading to repeat business and referrals.
  • Mentored junior alterations specialists, sharing best practices and techniques for successful garment modifications.
  • Maintained a safe work environment by adhering to all safety guidelines when using sewing equipment or handling delicate fabrics.
  • Improved store reputation by consistently delivering high-quality alterations in a timely manner.
  • Supported bridal department with expert gown alterations, ensuring brides'' satisfaction on their special day.
  • Communicated effectively with clients throughout the entire process – from initial consultation to finished product – ensuring a seamless and positive experience.
  • Maintained an organized workspace, keeping track of client orders and timelines for completion.
  • Collaborated with sales associates to recommend appropriate alteration services based on individual customer needs.
  • Expanded clientele base by offering personalized consultations and recommendations for custom alterations projects.
  • Reduced turnaround time by effectively prioritizing tasks and managing workload among team members.
  • Assisted clients with fitting appointments, ensuring accurate measurements and garment adjustments.
  • Demonstrated adaptability by quickly learning new techniques and skills required for unique or challenging alteration requests from clients.
  • Performed minor repairs on sewing machines as necessary, minimizing downtime due to technical issues.

Line Chef

Poki Poki Cevecheria
02.2021 - 10.2021
  • Ensured consistent high-quality dishes by adhering to standardized recipes and strict quality control measures.
  • Upheld high customer service standards by addressing guest feedback and swiftly resolving any concerns or complaints.
  • Restocked food items throughout shift to provide head chef with proper ingredients for dishes.
  • Reduced food waste through proper inventory management, portion control, and timely utilization of ingredients.
  • Followed recipes and food presentation standards at Poki Poki.
  • Demonstrated versatility by efficiently working across various stations within the kitchen as needed.
  • Maintained well-organized mise en place to keep work consistent.
  • Measured high demand spices and commonly used ingredients to prevent overages and waste.
  • Disciplined and dedicated to meeting high-quality standards.
  • Participated in food tastings and taste tests.
  • Worked closely with front-of-house staff to facilitate excellent customer service.
  • Monitored food production to verify quality and consistency.
  • Modified recipes to accommodate dietary restrictions and allergies.
  • Coordinated with team members to prepare orders on time.
  • Maintained a safe and sanitary work environment by following strict food handling guidelines and regular cleaning schedules.
  • Expedited customer orders with prompt and accurate plate assembly, ensuring top-notch presentation standards.
  • Developed strong multitasking abilities, managing multiple orders simultaneously while maintaining attention to detail.

Boba Barista

The Sweet Cup
02.2021 - 10.2021
  • Collaborated with team members to optimize workflow during peak hours for improved customer service.
  • Maintained a clean and organized workspace, adhering to strict health and safety standards.
  • Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
  • Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Participated in inventory management tasks to ensure adequate stock levels for daily operations.
  • Demonstrated strong multitasking abilities by preparing multiple orders simultaneously without compromising quality.
  • Controlled line and crowd with quick, efficient service.
  • Resolved customer complaints professionally, fostering positive relationships and maintaining brand reputation.
  • Enhanced customer satisfaction by crafting high-quality boba beverages with precision and consistency.
  • Provided personalized recommendations based on customer preferences or allergies, enhancing the overall experience.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Mastered various brewing techniques to ensure optimal tea flavor in every beverage served.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Implemented creative solutions for customizing drinks, catering to individual customer preferences.
  • Kept supplies well-stocked by monitoring usage patterns and placing orders in a timely manner.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Used POS system to accurately enter orders and process payments.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Promoted additional items with beverages, increasing store sales.

Sales Associate

Tilly's Clothing Store
08.2020 - 12.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Education

No Degree - Art Education

University of New Mexico
Albuquerque, NM
07-2028

High School Diploma -

Highland Highschool
Albuquerque, NM
05-2021

Skills

  • Excellent team player
  • Artistic flair
  • Public speaking
  • Photo editing
  • Logo creation
  • Client relationships
  • Commission requests
  • Social media promotion
  • Digital illustration
  • Traditional drawing
  • Community engagement
  • Product promotion
  • Effective leadership
  • Policy enforcement
  • Health and safety
  • Early childhood education
  • Relationship building
  • Store maintenance
  • Social media marketing
  • Visual art creation

Interests

  • Fashion
  • Photography
  • Drawing and Painting
  • Music
  • I have a passion for photography and editing photos
  • Crafting and DIY Projects
  • Digital Art and Animation
  • Freelance Photography
  • Costume making

Timeline

Food Truck Operator

Kelly Jo Designs by Wine/ Kuchara Farms
03.2025 - Current

Shift Leader

Kelly Jo Designs by Wine
01.2025 - Current

Painting Instructor

Kelly Jo Designs by Wine
09.2024 - Current

Bar Team Leader

Kelly Jo Designs by Wine
09.2024 - Current

Bridal Stylist

Uptown Bride
10.2023 - 10.2024

Alterations Specialist

David’s Bridal
06.2022 - 11.2022

Bridal Stylist

David’s Bridal
02.2022 - 08.2023

Line Chef

Poki Poki Cevecheria
02.2021 - 10.2021

Boba Barista

The Sweet Cup
02.2021 - 10.2021

Sales Associate

Tilly's Clothing Store
08.2020 - 12.2020

No Degree - Art Education

University of New Mexico

High School Diploma -

Highland Highschool

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