Sophia Lopez-Terrero
Fort Myers,FL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Dispatcher
AAAC Logistics
01.2024 - Current
- Managed daily dispatch operations, ensuring timely and efficient delivery coordination.
- Communicated effectively with drivers to provide route updates and address inquiries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Driver
Moore and Moore Logistics
10.2024 - 01.2025
- Ensured timely package deliveries by navigating efficient delivery routes.
- Conducted vehicle inspections and maintenance for compliance with safety standards.
- Handled packages with care during loading and unloading processes.
- Utilized GPS technology and maps to optimize delivery routes efficiently.
Shift Manager
Culvers
10.2022 - 08.2024
- Ensured compliance with health and safety regulations during daily operations.
- Trained staff on service standards, enhancing overall operational efficiency.
- Resolved customer inquiries and complaints, achieving high satisfaction ratings.
- Excelled in multiple store roles, supporting front-line staff as needed.
- Oversaw task assignments and managed restaurant opening and closing processes.
Kitchen Manager
Fasttrax Entertainment LLC
08.2021 - 10.2022
- Ensured compliance with health and safety standards in daily kitchen operations.
- Mentored kitchen staff on effective food preparation and service protocols.
- Managed food and beverage deliveries, optimizing costs and adhering to budget.
- Facilitated communication between kitchen and front-of-house for seamless guest experiences.
Marketing and Operations Manager
Barnes & Noble College, FGCU
07.2020 - 09.2021
- Increased product visibility through effective marketing strategy development.
- Ensured timely fulfillment and shipment of online orders, enhancing customer satisfaction.
- Delivered projects on-time while adhering to budgetary constraints and financial plans.
- Oversaw daily operations of social media accounts to boost engagement and growth.
- Enhanced stock accuracy and availability by streamlining inventory management processes.
- Implemented operational improvements with cross-functional teams, driving overall efficiency gains.
Customer Service Team Lead
Follett Higher Education Group, FGCU
12.2017 - 07.2020
- Enhanced customer satisfaction by improving response times in service team.
- Facilitated interdepartmental communication to resolve customer issues effectively.
- Fostered professional growth by mentoring team members in a collaborative environment.
- Ensured compliance with company policies during daily operational oversight.
- Resolved escalated customer concerns promptly, maintaining strong long-term relationships.
Education
No Degree - Chemistry
Florida Gulf Coast University
Fort Myers, FLSkills
- Customer service
- Data entry
- Decision-making
- Stress tolerance
- Time management
- Problem-solving
- Conflict resolution
- Processing orders
- Workflow prioritization
Timeline
Driver
Moore and Moore Logistics
10.2024 - 01.2025
Dispatcher
AAAC Logistics
01.2024 - Current
Shift Manager
Culvers
10.2022 - 08.2024
Kitchen Manager
Fasttrax Entertainment LLC
08.2021 - 10.2022
Marketing and Operations Manager
Barnes & Noble College, FGCU
07.2020 - 09.2021
Customer Service Team Lead
Follett Higher Education Group, FGCU
12.2017 - 07.2020
No Degree - Chemistry
Florida Gulf Coast University