Sophia Loredo
Durham,NC
Summary
Dedicated professional with a history of enhancing client experiences at Impact+ Abuse Prevention Services through effective meeting facilitation and compassionate advocacy. Excelled in conflict resolution and client documentation, ensuring accurate and compliant records. Proven ability to collaborate with teams and improve service delivery, demonstrating both strong interpersonal and organizational skills.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Volunteer Co-Facilitator
Impact+ Abuse Prevention Services
08.2023 - Current
- Updated client documentation for accurate, compliant and current records.
- Facilitated group sessions to build supportive, communicative client networks.
- Utilized evidence-based practices to provide effective interventions for clients.
- Collaborated with other professionals to plan and coordinate care for clients.
- Managed client progress notes for up to 7 clients at a time.
Lead Front Desk Receptionist/ Social Media Manager
Ark Veterinary Services
05.2023 - 06.2024
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed data entry and filing to keep records updated for easy retrieval.
- Scheduled, coordinated and confirmed appointments and meetings.
- Developed and promoted corporate brand, images and identity to media and public.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
Receptionist
Harris Boulevard Veterinary Clinic
05.2022 - 05.2023
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
Receptionist
Best Care Animal Hospital
04.2021 - 05.2022
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
Cashier
Harris Teeter
02.2020 - 04.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs during global pandemic.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelors of Social Work (BSW) - Social Work
University of North Carolina At Charlotte
Charlotte, NC06-2024
Skills
- Meeting facilitation
- Constructive feedback
- Advocacy
- Client documentation
- Compassionate
- Conflict resolution
Certification
- QPR Gatekeeper (Question, Persuade, Refer)
Timeline
Volunteer Co-Facilitator
Impact+ Abuse Prevention Services
08.2023 - Current
Lead Front Desk Receptionist/ Social Media Manager
Ark Veterinary Services
05.2023 - 06.2024
Receptionist
Harris Boulevard Veterinary Clinic
05.2022 - 05.2023
Receptionist
Best Care Animal Hospital
04.2021 - 05.2022
Cashier
Harris Teeter
02.2020 - 04.2021
- QPR Gatekeeper (Question, Persuade, Refer)
Bachelors of Social Work (BSW) - Social Work
University of North Carolina At Charlotte
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