Sophia Luther
Culloden
Summary
Dedicated professional with strong communication and customer service skills. Experienced in managing guest inquiries and creating a welcoming atmosphere, ensuring excellent dining experiences.
Overview
1
1
year of professional experience
Work History
Host/Cashier/Carryout
Bob Evans Restaurant
Hurricane
11.2024 - Current
- Greeted guests warmly upon arrival to create a welcoming atmosphere.
- Managed reservation system to ensure timely seating and efficient service flow.
- Assisted servers in coordinating table assignments during busy shifts.
- Answered phone calls and provided information about menu options and specials.
- Maintained cleanliness and organization of the entrance and waiting area.
- Handled guest inquiries and resolved issues promptly to enhance customer satisfaction.
- Collaborated with team members to maintain smooth operation during peak hours.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Contributed to team efforts by accomplishing related tasks as needed.
- Processed payments from customers using a POS system.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Ensured compliance with health and safety regulations within the restaurant.
- Resolved customer complaints promptly to enhance overall dining experience.
Education
Bachelor of Science-Forensic Biology
Marshall University
Huntington, WV01-2029
High School Diploma -
Cabell Midland
Ona, WV05-2025
Skills
- Laboratory techniques
- Communication skills
- Customer service
- Attention to detail
- Reporting and documenting
- Training and development
Accomplishments
National Honor Society
Affiliations
- National Honors Society
- Teaching Assistant at Cabell County Career and Technical Center- Forensics
- Skills USA
- Volunteer Softball Coach- Ona Milton Little League
- Volunteer at Special Olympics
Timeline
Host/Cashier/Carryout
Bob Evans Restaurant
11.2024 - Current
Bachelor of Science-Forensic Biology
Marshall University
High School Diploma -
Cabell Midland
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