Summary
Overview
Work History
Education
Skills
Certification
Timeline

Sophia Lynn Morris

Summary

  • I am motivated to obtain a position where I can excel utilizing the knowledge and experience, I have already gained in my current position. I have an exemplary record in program development and the implementation of methods that have produced positive results in the achievement of organizational goals. My overall experience includes, but is not limited to: Program Development, Community Outreach, Public Speaking, Non-Profit Organizations, Fee for Service Program Management, Counseling/Crisis Intervention, Staff/Program Evaluation and Excellent Oral/Written Communication. Energetic and personable with knack for problem-solving and passion for helping others. Possesses foundational knowledge in customer service and conflict resolution, and demonstrates strong communication and organizational skills. Committed to delivering exceptional support and fostering positive client relationships to drive success. Developed strong problem-solving and communication skills in collaborative, client-focused environment. Able to manage multiple tasks efficiently and maintain composure under pressure. Seeking to transition into new field, leveraging organizational and interpersonal skills to contribute effectively.

Overview

18
18
years of professional experience
2
2

Professional Degrees

Work History

Support Coordinator

Values Into Action
03.2022 - Current
  • Assist individuals with intellectual and/or developmental disabilities coordinate paid and non-paid services that support and assist them in living an independent and fulfilled life according to their preference and abilities
  • Working cohesively with service providers and the individual's planning team to create an individualized plan that reflects the includes the person's goals and aspirations
  • Complete all required service documentation and maintain ongoing monitoring of service provision, compliance and the health and well-being of the individual
  • Ensuring all the of the individual's needs are being adequately addressed
  • Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
  • Coordinated meetings and events for internal and external groups.
  • Served as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.
  • Improved client satisfaction by efficiently addressing and resolving support issues.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Developed tailored support plans for diverse clientele, identifying unique needs and goals.
  • Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
  • Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.

Program Supervisor (Team Leader)

Declarations, Inc
09.2013 - 03.2022
  • Program Development, Implementation and Oversight of the Division 2 DDMI Programs
  • Staff Scheduling, Delegation, Management to ensure appropriate service coordination for the individuals served is rendered
  • Facilitates training, conducts monthly supervision meetings and completes monthly/weekly reports
  • Attends agency meetings, participates in Utilization Review and works as a liaison within the court system, various community agencies and stakeholders
  • Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
  • Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
  • Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
  • Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
  • Implemented quality assurance measures to maintain high standards in service delivery across all programs under supervision.
  • Enhanced team productivity through effective delegation, task prioritization, and clear communication.
  • Developed strong relationships with community partners to secure resources and support for various programs.
  • Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
  • Provided leadership, guidance and support to staff members.
  • Developed and implemented training programs for staff.
  • Monitored program performance and outcomes for successful delivery of services.
  • Researched best practices and developed strategies to improve program outcomes.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.

Youth Program Specialist

IEP Youth Services
06.2011 - 08.2013
  • Assisted in the daily activities of juveniles under the supervision of the family court system in an alternative school setting
  • Completed daily assessments based on task completion and progress on behavior modification goals
  • Counseled youth, engaged in crisis intervention methods
  • Worked as a liaison with court appointed guardians, parents, judges, probation officers and monitored court related processes
  • Provided one-on-one support to at-risk youths, helping them overcome personal challenges and achieve success in the program.
  • Implemented effective behavior management strategies that promoted respect between peers within the program setting.
  • Established a nurturing and inclusive environment, fostering positive relationships between youths and promoting personal growth.
  • Developed strong partnerships with schools to promote academic achievement among participating students.

Case Manager (Economically Disadvantaged)

Check-Mate, Inc.
01.2010 - 12.2011
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Case Manager (Residential/DRC)

New Jersey Association On Correction
05.2007 - 12.2009
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Education

M.S - Criminal Justice (Leadership And Executive Mgt)

Kaplan University, Purdue University
05.2012

B.A. - Criminal Justice

Monmouth University
05.2007

Skills

  • Care Coordination Support
  • Customer Assistance
  • Strategic Alliance
  • Social Support
  • Team Support
  • Individualized Service Plans
  • Professional Development
  • Knowledge Base
  • Performance Feedback
  • Customer Relationship Management
  • Developmental Disabilities
  • Workflow Processes
  • Appointment scheduling
  • Project management
  • Data entry
  • Documentation and recordkeeping
  • Time management
  • Attention to detail
  • Team collaboration
  • Verbal and written communication
  • Inbound phone call handling
  • Workload management
  • Telephone etiquette
  • Calendar management
  • Scheduling appointments
  • Document management
  • Meeting planning
  • Expense tracking
  • Information requests
  • Multitasking and organization
  • Microsoft office
  • Support services
  • Workflow planning
  • Customer service
  • Relationship building
  • Phone and email etiquette
  • Handling complaints
  • Quality assurance
  • Motivational leadership
  • Staff management
  • Employee supervision
  • Scheduling and calendar management
  • New hire orientation
  • Staff training
  • CRM software
  • Office management
  • Report writing
  • Staff scheduling
  • Customer service management
  • Decision-making
  • Filing
  • Employee records management

Certification

  • CPR First Aid Certification
  • Typing 45 WPM
  • Presumptive Eligibility Specialist
  • Community Support Services Core Certifications/Training

Timeline

Support Coordinator - Values Into Action
03.2022 - Current
Program Supervisor (Team Leader) - Declarations, Inc
09.2013 - 03.2022
Youth Program Specialist - IEP Youth Services
06.2011 - 08.2013
Case Manager (Economically Disadvantaged) - Check-Mate, Inc.
01.2010 - 12.2011
Case Manager (Residential/DRC) - New Jersey Association On Correction
05.2007 - 12.2009
Kaplan University, Purdue University - M.S, Criminal Justice (Leadership And Executive Mgt)
Monmouth University - B.A., Criminal Justice

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Sophia Lynn Morris