Summary
Overview
Work History
Education
Skills
Timeline
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Sophia MacLean

Beverly,MA

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Server

Depot Diner
02.2024 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Answered customers' questions, recommended items, and recorded order information.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Pharmacy Technician

CVS Pharmacy
05.2022 - Current
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Reduced medication errors by diligently cross-checking medications against patients profiles before dispensing.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.

Server

Red’s Sandwich Shop
05.2023 - 11.2023
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Served food and beverages promptly with focused attention to customer needs.

Customer Service Desk Associate

Stop & Shop
08.2019 - 09.2020
  • Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
  • Streamlined call response times for improved efficiency and better customer experience.
  • Managed high call volumes with exceptional professionalism, maintaining a positive attitude during peak hours.
  • Assisted customers in finding suitable products, leading to increased sales and repeat business.
  • Demonstrated excellent multitasking skills by juggling multiple tasks simultaneously while maintaining attention to detail and accuracy.

Education

High School Diploma -

Beverly High School
Beverly, MA
06.2021

Skills

  • Positive Attitude
  • Safe Food Handling
  • Supply Restocking
  • Adaptability
  • Active Listening
  • Multitasking
  • Confidentiality and HIPAA
  • Problem-Solving Skills
  • Attention to Detail
  • Continuous Improvement
  • Strong Work Ethic
  • Team Collaboration

Timeline

Server

Depot Diner
02.2024 - Current

Server

Red’s Sandwich Shop
05.2023 - 11.2023

Pharmacy Technician

CVS Pharmacy
05.2022 - Current

Customer Service Desk Associate

Stop & Shop
08.2019 - 09.2020

High School Diploma -

Beverly High School

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Sophia MacLean