Sophia Madera
Orlando,FL
Summary
Personable Service Representative skilled in managing expectations with timely information and clear communication. Detail oriented approach to documentation. Team-oriented with strengths in time management and multitasking.
Overview
3
3
years of professional experience
Work History
Patient Care Coordinator
Family Integrative Medicine
04.2023 - Current
- Scheduling average of 30 patient appointments per day, coordinating with medical staff and ensuring efficient use of resources
- Collect and verify patient information
- Coordinate referrals, insuring timely and seamless transition of care
- Assist with insurance verification, pre-authorizations, and billing inquiries, advocating for patient to maximize insurance coverage and minimize out-of-pocket expenses.
- Improved overall organization by implementing electronic filing systems for patient records, reducing time-consuming paperwork processes.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Starbucks Barista
Starbucks
08.2022 - 04.2023
- Provide Starbucks experience to all guests
- Create customer connections to ensure long-term sales
- Perform Inventory health checks
- Merchandised display cases and diligently promoted prepared foods to drive business revenue.
Patient Services Coordinator
PT Solutions
03.2021 - 06.2021
- Setup patient appointments with timely benefits verification, referral processing and insurance authorizations
- Coordinated new intake documentation, HIPAA-mandated releases and other patient and office forms
- Oversaw front desk operations to maintain lobby, check in patients and coordinated general office receptions
- Taught patients how to use home health equipment
- Maintained data integrity, keeping accurate and concise documentation of patient-related interactions
- Coordinated communications between patients, family members and medical staff
- Improved quality of care with diligent attention to patient needs and delivery strategies.
Education
Website And App Development
Microsoft Power Up Program
Diploma - Medical Administrative Assistant
Penn Foster Career School
Scranton, PA11.2020
Skills
- Multi-Line Telephone Systems
- Reliability and Dedication
- Interdepartmental Collaboration
- Resource Allocation
- HIPAA Compliance
- Payment Collection
- Patient Records Management
- Critical Thinking Skills
- Document filing
- Inventory Management
- Multitasking ability
Languages
Spanish
Limited Working
Timeline
Patient Care Coordinator
Family Integrative Medicine
04.2023 - Current
Starbucks Barista
Starbucks
08.2022 - 04.2023
Patient Services Coordinator
PT Solutions
03.2021 - 06.2021
Website And App Development
Microsoft Power Up Program
Diploma - Medical Administrative Assistant
Penn Foster Career School
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