Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sophia Magee

Brighton,MI

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Manager

Dairy Queen
01.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maximized performance by monitoring daily activities and mentoring team members.

Hostess

Craker Barrel
08.2020 - 10.2021
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Used cash registers and credit card machines to cash out customers.
  • Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Seated patrons based on guest preferences and seating availability.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Provided patrons with estimated waiting times during peak service hours.
  • Opened and closed seating sections according to volume of guests.
  • Promoted business loyalty by fostering positive customer relationships.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Advised customers about special offerings and menu items to help drive sales.
  • Delivered pick-up and curbside orders to guests.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Education

Licensed in State of Michigan - Esthetician

Brighton Institute of Cosmetology, Inc.
Brighton, MI
12.2022

High School Diploma -

Brighton High School
Brighton, MI
06.2022

Skills

  • Administrative Duties
  • Daily Facility Operations
  • Cost Control
  • Safe Work Methods
  • Motivating Performers
  • Managing Cash Register
  • Issue and Conflict Resolution
  • Cash Handling Expertise
  • Team Assignments
  • Safety Awareness
  • Time Management
  • Job Assignments
  • Team Member Motivation
  • Verbal and Written Communication
  • Negotiation
  • Consulting Supervisors
  • Complex Problem-Solving

Certification

  • Licensed Esthetician - Jan 2023 till Jan 2025

Timeline

Manager

Dairy Queen
01.2022 - Current

Hostess

Craker Barrel
08.2020 - 10.2021

Licensed in State of Michigan - Esthetician

Brighton Institute of Cosmetology, Inc.

High School Diploma -

Brighton High School

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Sophia Magee