Sophia Malone
Orlando,FL
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Skilled in payroll administration, financial reporting, and employee training. Proven ability to work independently and maintain confidentiality. Adept at implementing process improvements to enhance efficiency.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Assistant Controller
Retail Detail Merchandising
Sanford, Florida
09.2023 - 04.2026
- Implemented internal controls to enhance financial reporting accuracy.
- Assisted in the development of annual budget and forecasts.
- Monitored daily cash flow, prepared journal entries, monthly bank reconciliations
- Administered payroll for employees and oversaw corporate payroll reconciliation.
- Managed AP and AR operations, coordinating staff workflows and reviewing completed work to reduce errors.
Payroll Manager
Retail Detail Merchandising
Sanford, Florida
02.2020 - 09.2023
- Process payroll for all employees accurately and timely.
- Manage employee records and maintain confidentiality of sensitive information.
- Resolve payroll discrepancies by investigating and correcting errors.
- Ensure compliance with federal, state, and local payroll regulations.
- Implement process improvements to enhance payroll efficiency and accuracy.
- Calculated and processed payroll for over 200 employees on a bi-weekly basis.
- Verified accuracy of employee hours worked, pay rate changes, deductions, bonuses, and other payroll data.
- Processed requests from employees related to direct deposit enrollment or address changes.
- Created training materials for new staff members on how to process payroll transactions accurately.
- Resolved complex payroll issues, serving as the primary point of contact for employee inquiries and concerns.
Administrative Assistant
Retail Detail Merchandising
Sanford, Florida
02.2015 - 02.2020
- Entered data into spreadsheets using Microsoft Excel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Compiled data from various sources into organized reports for review by management team.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Education
Bachelor in Business Administration - Human Resources Management
American InterContinental University
Schaumburg, IL 09.2009 - 03.2011
Skills
- Payroll administration
- Document management
- Problem-solving
- Attention to details
- Effective communication
- Supervision and leadership
- Data entry
- Critical thinking
Timeline
Assistant Controller
Retail Detail Merchandising
09.2023 - 04.2026
Payroll Manager
Retail Detail Merchandising
02.2020 - 09.2023
Administrative Assistant
Retail Detail Merchandising
02.2015 - 02.2020
Bachelor in Business Administration - Human Resources Management
American InterContinental University
09.2009 - 03.2011