Sophia Manning
Oradell,NJ
Overview
6
6
years of professional experience
Work History
Dockhand
Chics Marina
05.2023 - 08.2024
- Supported dock management in implementing procedures for improved workflow and staff performance.
- Provided face-to-face customer service on a personal level, addressing concerns and resolving them quickly.
- Collaborated with team members for efficient use of resources and optimal productivity.
- Handled unsatisfied customers with respect of the company.
- Participated in training and safety drills to prepare for emergency situations occurring on dock.
- Pitched in to assist in other dock-related tasks to complete work on time and running smoothly.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Customer Service Assistant
Unrivaled Nutrition
09.2020 - 08.2021
- Provided patrons with food and beverages
- Assisted with cleanliness of facility, overall maintenance of restaurant
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Provided exceptional support during peak hours as well as holidays and special events.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Assisted customers with product selection, providing detailed information on features and benefits.
Volunteer Participant
Reformed Church of Oradell
09.2018 - 03.2020
- Teens in the church community would gather after mass weekly to listen, share videos, music, and ideas, and provide insight on the weekly presentation given by the priest
- Membership weekly since grade 6 and will continue during senior year
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Science - Marketing
University of New Hampshire
Durham, NH06.2026
Skills
- Workplace Cleanliness
- Quality Control Checks
- Interpersonal Skills
- Professionalism
- Adaptability
- Enthusiasm
Accomplishments
- Captain of the Girls Varsity Field Hockey Team, River Dell High School, 09/2021, Present
- Varsity Field Hockey Team, River Dell High School, 09/2019, Present
- Varsity Lacrosse, River Dell High School, 03/2019, Present
Additionalinformation - Hobbies
- Snowboarding
- Tennis
- Art - Painting and Drawing
- Writing
Volunteer Experience
- Graphic Designer, River Dell Ski Club, Oradell, NJ, 11/2019, 12/2020, 10, 4, 28, Designed the logo for the club along with their merchandise.
- Volunteer Participant, RCO Teens GIVE, Oradell, NJ, 09/2018, Present, 6, 7, 8, 9, 10, 11, 12, 1, 350, Gathered after mass weekly to listen, share videos, music, and ideas., Provided insight on the weekly presentation given by the priest.
Extracurricular Activities
Lacrosse Team, River Dell High School, 04/2019, Present, 9, 10, 11, 12, 12, 480, Defender on the Varsity Lacrosse Team., Practices 2hr daily, Mon-Sat., Includes 3 games each week. Ski Club, RDHS, 11/2018, 01/2019, 9, 9, 88, Participants travelled to Mountain Creek Ski Resort in Vernon Township, NJ for a day each week of the season. Field Hockey Team, River Dell High School, 09/2018, Present, 9, 10, 11, 12, 9, 480, Midfielder: To be named Captain for senior year., Practices 2hrs/day, 6 days a week., 3 games weekly. RCO Teens Give Project, 09/2017, Present, 8, 9, 10, 11, 12, 6, 1196, Worked on specific projects assigned by parish leaders., Examples include presentations at a Nursing Home, Bake Sales, Sponsorship of Animals, designed media communications, and created business proposals.
Timeline
Dockhand
Chics Marina
05.2023 - 08.2024
Customer Service Assistant
Unrivaled Nutrition
09.2020 - 08.2021
Volunteer Participant
Reformed Church of Oradell
09.2018 - 03.2020
Bachelor of Science - Marketing
University of New Hampshire
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