SOPHIA MARISTELA

• Delivered excellent member service through daily transactions

• Analyzed member needs to suggest appropriate products/services

• Collaborated with team to meet branch goals and drive sales

• Ensured compliance with regulatory standards to enhance member satisfaction

• Balanced cash drawer and handled end-of-day branch reconciliation

• Prepared detailed reports to ensure financial accuracy and compliance

• Monitored guest preferences and satisfaction to optimize operations and service offerings

• Collaborated across departments to ensure smooth operations and a positive guest experience

• Managed financial transactions, ensuring accuracy and compliance with company standards

• Maintained records and balanced room availability using the company’s information system

• Collaborated with team to deliver customer satisfaction and solutions

• Managed daily transactions with precision, ensuring accurate payments and seamless service

• Addressed customer inquiries and issues, ensuring satisfaction and supporting operational goals