Sophia Marks
Abingdon,MD
Summary
Entry-level, detail-oriented, and motivated with a strong passion for customer service. Organized customer service with 2 years of industry experience. Good customer service, communication, and prioritization skills. Excellent history of maintaining efficient schedules and operating with zero incidents. Demonstrated the ability to work fast and organized, quick decision making and teamwork. Proven ability to learn new things and jump into action quickly, as well as better skills in organization, time management, and excellent customer service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Baker/ Kitchen Staff
Coffee Coffee
2023.05 - 2023.10
- Assisted in making food items off the menu to go onto sales floor for customers to enjoy.
- Helped keep a clean and organized work area.
- Worked with team members to curate new menu items, as well as store lists, and checking what we needed and what we already had in bulk quantities.
- Helped with basic opening and/or closing tasks depending on what shift worked.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Resolved customer concerns with positive approach and constructive strategies.
Sales Associate
HomeGoods
2021.10 - 2022.08
- Helped with basic cleaning and organizing needs for the store to keep a clean look for customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
High school diploma -
Patterson Mill High School
Bel Air, MD05.2022
Skills
- Leadership
- Communication skills
- Babysitting (10+ years)
- Cashiering
- Merchandising
- Customer Service
- Typing
- Active listener
- Team management
- Time management
- Organizational skills
- Cash register
- Excellent math skills
- Attention to Detail
- Retail sales
- Critical Thinking
- Microsoft Office
- Attentive and Professional Customer Service
Certification
- First Aid Certification, 06/01/23, 06/01/25,
- Adult, Child, and baby first aid/CPR/AED, 11/01/23, 11/01/25
Assessments
Customer focus & orientation, Proficient, 09/01/21, Responding to customer situations with sensitivity
Timeline
Baker/ Kitchen Staff
Coffee Coffee
2023.05 - 2023.10
Sales Associate
HomeGoods
2021.10 - 2022.08
High school diploma -
Patterson Mill High School
- First Aid Certification, 06/01/23, 06/01/25,
- Adult, Child, and baby first aid/CPR/AED, 11/01/23, 11/01/25
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