Sophia Marquez
Summary
Versatile and results-driven professional with extensive experience at Spencer Fane, adept in mailing, printing and customer service. Demonstrated ability to exceed targets, streamline operations, and enhance team collaboration. Excelled in data entry and problem-solving, significantly improving fulfillment accuracy and efficiency.
Overview
10
10
years of professional experience
Work History
Mailroom Associate
Xerox/ Spencer Fane
06.2023 - Current
- Provide excellent customer service when addressing questions or concerns from employees regarding mail delivery
- Scan and sort mail, faxes, and in office projects.
- Maintain up-to-date knowledge of postal regulations and shipping requirements, ensuring compliance across all aspects of the mailroom operation.
- Assist colleagues in locating lost or misplaced items through diligent record-keeping and follow-up efforts.
- Demonstrate great customer service by answering employee questions regarding mailings, rates, and general mailing and copy center inquiries.
- Collaborate with team members to ensure timely delivery of high-quality print projects.
- Enhance case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Greet and direct visitors and deliveries.
- Schedule item pickup and deliveries for associates.
Fulfillment
Cardinal Health
07.2020 - 09.2022
- Fulfilled medical supply and medicinal component orders for customers, hospitals, and pharmacies.
- Ensured timely delivery of customer orders by consistently meeting or exceeding daily picking and packing targets.
- Prepared orders by processing requests, pulled materials from warehouse, packed totes, and prepared shipments.
- Participated in ongoing training and professional development opportunities to stay current on industry trends and best practices for fulfillment operations.
- Collaborated with team members to achieve a high level of accuracy in order fulfillment, minimizing returns due to errors.
- Maintained and cleaned various areas at day end to ensure product was kept in a regulated and clean environment.
Personal Service Attendant
TNC Community
06.2018 - 07.2020
- Cared for residents with intellectual and physical challenges in assisted living facility and delivered high-quality support to meet needs.
- Distributed medicine on hourly basis, recorded intake, responsible for controlled medicines.
- Called in prescription refills.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Collaborated with team members to improve overall service quality and guest experience.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Prepared and cooked meals and snacks for residents
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Fulfillment Associate
GEHA
08.2014 - 06.2018
- Safeguarded sensitive information by properly handling confidential documents and adhering to company policies regarding privacy.
- Reduced errors in data entry by implementing comprehensive validation checks and procedures.
- Produce and mail out mass insurance documents, prepare packets with various informational resources.
- Maintenance mailing machinery to ensure quality.
- Updated and maintained mailing lists and customer records.
- Operated postage meters, mail sealers and labeling machines.
- Utilized various computer software (i.e. Microsoft word, excel, powerpoint.)
Education
High School Diploma -
Cristo Rey
Kansas City, MO06.2018
Associates - Business Administration
Park University
Parkville, MO05.2026
Skills
- Deadline-oriented
- Data entry proficiency
- Supply Management
- Customer Service
- Team Collaboration
- Equipment Troubleshooting
- Problem-solving abilities
- Computer Proficiency
- Administrative Support
- Building rapport
- Shipping and Logistics
- Oral communication
Timeline
Mailroom Associate
Xerox/ Spencer Fane
06.2023 - Current
Fulfillment
Cardinal Health
07.2020 - 09.2022
Personal Service Attendant
TNC Community
06.2018 - 07.2020
Fulfillment Associate
GEHA
08.2014 - 06.2018
High School Diploma -
Cristo Rey
Associates - Business Administration
Park University
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