SOPHIA MARTINEZ
Mobile,AL
Summary
Motivated assistant manager with 4 years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
5
5
years of professional experience
Work History
Sales Associate
Palm Beach Tan
04.2024 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Answered customer questions about sizing, accessories, and merchandise care.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Assistant Manager
Fargos Pizza Co
06.2020 - 12.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives
- Conducted regular performance reviews for employees to identify areas of improvement
- Ensured compliance with safety regulations and company policies
- Monitored employee attendance records, timekeeping, and payroll information
- Resolved conflicts between team members in an effective manner
Lifeguard and Front Desk
Villa Sport Athletic Club And Spa
09.2022 - 11.2022
- Conducted daily pool maintenance, including testing and adjusting chemical levels
- Monitored swimmers to ensure safety in the pool area
- Performed emergency rescues when necessary
- Enforced all safety regulations and posted rules for patrons
- Performed regular cleaning and maintenance of pool equipment
- Assisted with swim lessons for guests and members of the facility
Shift Leader
Cavender's Boot City
02.2022 - 09.2022
- Provided exceptional customer service and maintained a positive attitude throughout the shift
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols
- Monitored employee performance to ensure compliance with company policies and procedures
- Assisted in training new employees on shift operations
- Resolved customer complaints promptly and professionally
Education
Nursing -
University of Mobile
Mobile, ALHigh School Diploma -
Doherty High School
Colorado Springs, CO05.2023
Skills
- Sales Monitoring
- Recruiting and Interviewing
- Team Motivation
- Money Handling
- Employee Performance Evaluations
- Customer Relations
- Task Delegation
- Cost Control
- Strategic Planning
- Schedule Oversight
- Staff Training and Development
- Orientation and Training
Timeline
Sales Associate
Palm Beach Tan
04.2024 - Current
Lifeguard and Front Desk
Villa Sport Athletic Club And Spa
09.2022 - 11.2022
Shift Leader
Cavender's Boot City
02.2022 - 09.2022
Assistant Manager
Fargos Pizza Co
06.2020 - 12.2023
Nursing -
University of Mobile
High School Diploma -
Doherty High School
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