Sophia Martinez
Palm Coast
Summary
Experience with overseeing cashier operations and have high levels of customer service skills. handling cash drawers and tills and balancing the numbers. Can lead teams, train new staff, and can implement sales promotions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Head Cashier
Home Depot
03.2024 - Current
- Supervised cash handling procedures to ensure accuracy and compliance with company policies.
- Trained and mentored new cashiers on operational best practices and customer service standards.
- Managed daily cash register operations, including balancing drawers and processing transactions efficiently.
- Assisted customers with inquiries, resolving issues to enhance overall shopping experience.
- Collaborated with management to develop sales promotions, driving engagement at the checkout area.
- Executed end-of-day financial reporting, maintaining high standards of accuracy and accountability.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
Sales Associate
Home Depot
03.2024 - 07.2025
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Maintained organized merchandise displays to optimize customer engagement.
- Engaged in product knowledge training to provide informed recommendations.
- Managed inventory levels and conducted stock replenishment efficiently.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
FOH Team Member
Chick-fil-A
10.2021 - 01.2024
- Delivered exceptional customer service to enhance dining experience and foster loyalty.
- Collaborated with team members to ensure smooth front-of-house operations during peak hours.
- Trained new staff on company policies, procedures, and customer engagement techniques.
- Managed cash register operations, ensuring accurate transactions and balanced tills at shift end.
- Resolved customer inquiries and concerns promptly, contributing to a positive restaurant atmosphere.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
- Coordinated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
- Collaborated closely with other FOH Team Members during busy shifts to streamline workflow and serve guests more efficiently.
Education
Associate of Arts - Marketing Management And Research
Daytona State College
Daytona Beach, FL12-2025
High School Diploma -
Matanzas Highschool
Palm Coast, FL05-2024
Skills
- Customer service
- Positive attitude
- Time management strength
- Store opening/closing procedures
- Cash handling
- Employee training
- Adaptability and dependability
- Team leadership
- Verbal/written communication
- Refunds and exchanges
- Flexible schedule
- Teamwork and collaboration
Certification
- Adobe Illustrator and Photoshop
- Hazardous Material Handling
- Forklift Certification
Languages
Spanish
Limited Working
Timeline
Head Cashier
Home Depot
03.2024 - Current
Sales Associate
Home Depot
03.2024 - 07.2025
FOH Team Member
Chick-fil-A
10.2021 - 01.2024
Associate of Arts - Marketing Management And Research
Daytona State College
High School Diploma -
Matanzas Highschool