Sophia Mason
Nashua
Summary
As a diner host, you greeted guests warmly and managed seating efficiently. At Dunkin’, you provided quick, friendly service and helped keep the store running smoothly.I am currently still in High school.
Overview
2
2
years of professional experience
Work History
Crew Members Barista
Dunkin’ Donuts
10.2025 - 11.2025
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated coffee and food preparation equipment efficiently to meet daily production needs.
- Maintained cleanliness and organization of workstations, adhering to health and safety
- Collaborated with team to optimize workflow during peak hours, enhancing overall efficiency.
- Handled cash transactions accurately, ensuring proper cash management practices were followed.
Hostess
Red Arrow Diner
03.2024 - 06.2025
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
- Managed guest seating efficiently, ensuring optimal use of available tables and minimizing wait times
- Effectively communicated with servers, kitchen staff, and management to coordinate seating arrangements and maintain smooth operations
- Provided accurate wait time estimates to guests, managing expectations in a professional manner
- Maintained cleanliness and organization of the host/hostess station, creating an inviting first impression for guests
- Coordinated with other host/hostess team members during shift changes to ensure seamless transitions for incoming/outgoing staff
- Trained new host/hostess team members on restaurant procedures, including reservation management systems and guest service protocols
- Maintained knowledge of daily specials, menu items, promotions, and any changes in restaurant policies or procedures
Education
No Degree -
Nashua High School South
Nashua, NH05.2026
Skills
- Hand hygiene
- Greeting customers
- Aloha POS
- Communication skills
- Table cleanliness
- Table setting
- NCR Silver
- Communication with kitchen staff
- Cleaning
- POS systems
- Beverage preparation
- Food cold storage
- Menu item upselling
- Guest services
- Serving
- Quick service & fast food restaurant
- Payment processing in food service
- Phone etiquette
- Cross-contamination prevention
- Food service health code compliance
- Coffee experience
- Barista
- Cash register
- Customer service
- Food service workstation cleanliness
- Café
- Table clearing and resetting
- Host/hostess experience
- Answering guest questions
- Sales
- Bar
- Conflict resolution
- Customer complaint resolution
- Fast casual experience
- Sanitizing surfaces
- Food service
- Restaurant experience
- Retail sales transactions
- High-volume table management
- Food safety
- Food service server coordination
- Attention to detail
- Food allergen management
- Food waste disposal
- Time management
- Bussing
- Order taking
- Casual dining experience
- Customer expectation management
- Organizational skills
Timeline
Crew Members Barista
Dunkin’ Donuts
10.2025 - 11.2025
Hostess
Red Arrow Diner
03.2024 - 06.2025
No Degree -
Nashua High School South