Summary
Overview
Work History
Education
Skills
Awards
Position Interest
Certification
Affiliations
Accomplishments
Timeline
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Sophia Mata

Sophia Mata

Butler

Summary

Dynamic and results-driven professional with extensive experience at Bagelicious Cafe, excelling in customer service and product knowledge. Proven ability to adapt and resolve complaints efficiently while maintaining a positive attitude. Skilled in multitasking and organization, ensuring a clean and safe environment to enhance team performance and customer satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista

Bagelicious Cafe
Thornwood
02.2025 - Current
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
  • Operated cash registers to process customer payments.
  • Adhered to health department regulations concerning sanitation standards.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Provided excellent customer service by responding to inquiries quickly and professionally.

Team Member

Nekter Juice Bar Inc.
Wayne
05.2025 - 06.2025
  • Inspected fruit for quality prior to use in juice blends.
  • Ensured that all health code regulations were followed while preparing juices.
  • Operated cash register to process payments from customers.
  • Adhered to all recipes, portion sizes, cooking methods and presentation specifications as set forth by the restaurant.
  • Monitored inventory levels of ingredients and placed orders for replenishment when necessary.
  • Prepared smoothies according to customer orders, using fresh fruits and vegetables.
  • Maintained cleanliness of work area during and after shifts, disposing of trash appropriately.
  • Verified accuracy of all transactions at the end of each shift.
  • Answered customer inquiries regarding store policies and procedures.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Stocked shelves with merchandise when needed.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Team Member

Boca Bowls
08.2022 - 07.2024
  • Operated the register to process payments and collect cash payments for order totals.
  • Fostered a positive work environment, leading by example, and offering support to team members as needed.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Assisted customers in selecting merchandise that is best suited to their needs.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Achieved a high level of customer service with thorough product knowledge and attentive assistance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

File Clerk

Gambit Services
06.2021 - 08.2021
  • Identified and corrected inconsistencies in filing systems for increased accuracy.
  • Examined, categorized, and sorted incoming documents.
  • Assisted with document scanning and imaging projects to support accurate file back-up.
  • Sorted and classified documents into appropriate filing systems for increased traceability.
  • Located and retrieved requested documents in accordance with established policies.
  • Monitored and updated filing systems to meet organization standards.
  • Enhanced productivity by processing incoming mail and filing documents promptly, allowing for easy access when needed.
  • Restored old files and archived completed files for future reference.
  • Assisted with data entry and administrative support tasks to help meet team goals.

Education

Bachelor of Science - Nursing

Pace University
Pleasantville, NY
05-2028

High School - Allied Health Academy

Butler High School
Butler, NJ
06.2024

Skills

  • Adaptability
  • Problem solving
  • Safety understanding
  • Product knowledge
  • Complaint resolution
  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Attention to detail
  • Speedy and efficient
  • Multitasking and organization
  • Positive and professional
  • Following instructions
  • Active listening

Awards

  • National Honors Society member, since May 1st of 2023.
  • "Top Dawg" for Vo-Tech students, maintained good grades and set the best example amongst all Vo-Tech students at Butler High School.

Position Interest

  • Team Member

Certification

Basic Life Support, CPR, Narcan, and Mental Health First Aid Certified

Affiliations

  • Cosmetology Club
  • National Student Nurses Association
  • Pace Dance Team

Accomplishments

  • Varsity Student Athlete Award
  • Culinary Arts Award

Timeline

Team Member

Nekter Juice Bar Inc.
05.2025 - 06.2025

Barista

Bagelicious Cafe
02.2025 - Current

Team Member

Boca Bowls
08.2022 - 07.2024

File Clerk

Gambit Services
06.2021 - 08.2021

Bachelor of Science - Nursing

Pace University

High School - Allied Health Academy

Butler High School

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